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Nick’s 19 day trip to Chile & Argentina

Nick’s 19 day trip to Chile & Argentina

Nick and Ruth (his Mum) returned in March 2015 from a 19 day trip to Chile and Argentina, planned and arranged by Swoop Patagonia, based on Swoop’s own Day Hike Patagonia Itinerary . Here Nick tells us about their experiences on the trip, and in booking with Swoop Patagonia.

Nick’s Feedback

‘Swoop were great, a pleasure to deal with from start to finish. The whole thing was  fantastic, and you did an amazing job organising it. It was particularly good of you to book 20 days of more-or-less solid sunshine… so I’m sort of stuck for suggestions!

All the organisation was efficient, really well done. Right amount of email and phone calls, very patient with inquiries etc, all the information was fine. Can’t really think of anything that could have been better.

Torres del Paine was probably my favourite place. Best day’s walking was probably Laguna de los Tres (from El Chalten). Most incredible sight, probably the inside of a crevasse on the Viedma glacier. Penguins and sea otter on Chiloe were brilliant. I could go on, but then it’s not highlights any more!’

Nick’s Itinerary

Nick and his mum began their trip with 3 nights in Buenos Aires, where they spent their time at leisure, exploring the city, guided by Swoop’s tips on Things to do in Buenos Aires.

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La Boca, Buenos Aires

They then flew to Bariloche for a night at Las Marianas, where they spent another day at leisure, guided by Swoops tips on Things to do in Bariloche.

Next, they travelled across the waters of Lago Nahuel Huapi, Lago Frias & Lago Todos los Santos, crossing through the Andes to reach the lakeside town of Puerto Varas.

From here, they travelled by car and ferry to the beautiful island of Chiloe, where they took two day excursions to see some of the wild and varied wildlife inhabitants, starting with the protected nature reserve in the Bay of Caulin – a fantastic spot for spotting local and migratory birds.

After this, they continued their drive out to the Pacific Coast to visit the Punihuil Penguin Colonies, spending the night at La Casita del Mar.

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Sea Otter in the waters of Chiloé

[Read more about activity options available from this idyllic cabin by the sea on Chiloe Island.]

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Chiloe Island

Torres del Paine was their next stop, and they spent 3 days taking guided excursions from an eco camp in the heart of the park.

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View from Mirador Ferrier, Torres del Paine

The next stop was Los Glaciares National Park, where Nick and his mum took an afternoon excursion to stand, stare, and observe ice calving from the Perito Moreno Glacier.

‘The colours of the ice were just amazing’

The following day they travelled on to the mountain town of El Chalten….

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The road to El Chalten…

Here they spent 2 and a half days taking day hikes to Laguna Torre, and Laguna de los Tres, and ice hiking on the Viedma Glacier.

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Rio de las Vueltas Valley

Ushuaia was their next destination, and they spent time exploring the area independently, as well as taking a full day guided excursion in Tierra del Fuego National Park, including a trek on the Pampa Alta trail and visits to Ensenada & Lapataia bay.

Finally, they flew back to Buenos Aires where they spent a leisurely afternoon and evening before flying on home.

We asked Nick a few specific questions about his trip…

What did Swoop do well? What could we have done differently?

All the organisation was efficient, really well done. Right amount of email and phone calls, very patient with inquiries etc, all the information was fine. Can’t really think of anything that could have been better.

(One small thing: the Buenos Aires hotel address on the important information sheet was wrong — there are two Hotel Esplendors in Palermo, and the street address given was the other one).

Would you recommend us to friends, family or colleagues for a trip to Patagonia?

Yes, definitely, especially if they want to do what we did and cram a lot into a little amount of time — I can’t imagine how long it would have taken me to sort all that out!

 How did you enjoy the different areas you visited on your trip?

I loved them all! It was a really good variety of places. Often, the towns themselves didn’t seem to be all that (El Calafate, Bariloche), but generally we were there for the stuff round the towns, so that hardly mattered (and they all had enough good places to eat and so on).

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Pedras Blancas Glacier (Laguna de los Tres hike)

 What did you think of the excursions and activities you took  part in?

Great, yes. If I’d been on my own, I would probably have done less guided stuff, and more on my own — but it was primarily Mum’s holiday!

 How  were your accommodations?

Fine — again, a nice mixture of places. The eco camp in Torres del Paine was particularly cool — and I imagine far cheaper than staying in one of the hotels!

What did you think of the guides and staff  who looked after you?

They were all lovely! The guides were all great. The staff at various places put up with all our questions, mum’s neurosis about missing flights, etc etc. I honestly haven’t got a single bad word to say about any of it.

What was the highlight of your trip?

Hmmmm… Torres del Paine was probably my favourite place. Best day’s walking was probably Laguna de los Tres (from El Chalten).

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Stunning viewpoint at end of Laguna de los Tres hike

Most incredible sight, probably the inside of a crevasse on the Viedma glacier.

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Inside a crevasse – Viedma Glacier

Penguins and sea otter on Chiloe were brilliant. I could go on, but then it’s not highlights any more!

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Magellanic Penguins of Chiloé

Do you have any tips for other people  planning a trip?

I think it’s well worth starting in Buenos Aires, as we did. It’s a great place to spend a couple of nights getting over the long flight, and if you change dollars at the blue rate there, you’ll get much more for your money throughout the rest of your Argentinian trip.

Ian & Sue’s Patagonia Adventure

Ian & Sue’s Patagonia Adventure

Ian and Sue returned in December from a 24 day trip to Chile and Argentina that was designed and arranged by Swoop Patagonia. Here they tell us about their experiences on the trip and in booking with Swoop.

‘We had the best holiday of our lives and would recommend it (and Swoop) to anyone!’ 

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Ian and Sue Feedback

The package you put together for us exceeded our expectations in every way.  The quality of the accommodation and guides was very high, and the choice of locations and activities was spot on for us.  We would recommend Swoop to anyone (and have done so).  The varied and unspoiled landscapes, the geology, and the incredibly rich variety of wildlife made Patagonia our perfect destination. If we are able to return to South America, I hope it will be under your auspices!

Ian and Sue’s Itinerary

Ian and Sue began their trip with a city tour of Santiago, followed by a night in the Hotel Boutique Oporto.

[Read Swoop’s list of recommended hotels in Santiago]

The city tour was faultless- a conversation with the courier led to an instant change to our afternoon itinerary, substituting a poet’s house with the Pre-Columbian Art Museum, and providing a driver to give us more time.  

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Pre-Columbian Art Museum, Santiago

Our guide had been a guide in the museum, so was amazingly knowledgeable. We ate at Como Agua Para Chocolate, and loved it.

[Read swoop’s top picks for restaurants throughout Patagonia]

The next morning they flew on to Puerto Montt, and the nearby island of Chiloe for a 3 night stay at Chil Hue, for 3 days of excursions to take in the local scenery, wildlife, fishing villages and penguin colony.

Our guide met us on arrival and drove us to Ancud, stopping several times on the way to show us birds etc.

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Chilean Wigeon

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Ringed Kingfisher

 

 

 

 

 

 

He was a fantastic guide with a wide knowledge of natural history, and the history of the island.  We had a great day out – including a short trip out to the penguin colony where we saw Magellanic and Humboldt Penguins.

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Magellanic Penguins – Chiloé

 

 

 

 

 

 

The next day, our itinerary was to have been a visit to several of Chiloe’s wooden churches.  We had already visited a couple, and knowing our interest in natural history, our guide (Jamie) proposed a visit to a private national park owned by a friend of his (Parque Tepuhueico). 

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Chiloé

 After visiting Castro en route, we had a fantastic trek in the temperate rainforest.  Jaime had helped set up the trails, and had translated the interpretation boards into English, so was the perfect guide. 

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On our last night, we went out for a traditional meal in Ancud. Needless to say, we loved Chiloe!

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Chiloé

Ian and Sue’s next stop was Punta Arenas, where they spent a day exploring the city, and the King Penguin Colonies of Tierra del Fuego.

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On arrival at Punta Arenas, we were met by our guide, who dealt faultlessly with our questions.  Hotel Ilia was one of the nicest and friendliest places we stayed. The room was large, light and airy.  The decor was attractively modern and arty, and the breakfasts were great. 

Punta Arenas exceeded our expectations. It was a friendly and characterful Chilean city: a bit ramshackle in places, but full of charm (and feral dogs…).  O’Higgins provided a wealth of restaurants to choose between.  We ended up going to Brocolino both nights, and enjoyed it very much.

Our day trip to see the King Penguins on Tierra del Fuego was a great success. It was a full day, but very variable and enjoyable.  We were in a small group in a mini-bus, which stayed with us all day. 

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King Penguins – Tierra del Fuego

Porvenir was an attractive (v small!) city with a surprisingly good museum.  The penguin site (not yet referred to as a “colony” as they hadn’t bred successfully yet) was great – with interesting plants as well as birds.  

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Lighthouse, Porvenir

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Chimango Caracara

 

 

 

 

 

 

The guide was excellent, stopping the bus to show us foxes, guanacos and rheas, and pointing out the dolphins on the short ferry crossing on the way back to the mainland.  On return, the bus dropped us off at O’Higgins for a meal as it was getting late.

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Guanaco

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Patagonian Grey Fox

 

 

 

 

 

 

The following day, Ian and Sue headed to an eco camp on the edge of Torres del Paine National Park for 3 days of excursions.

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Patagonian Skunk

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Lago Pehoe – Torres del Paine

 

 

 

 

 

 

We were picked us up in the afternoon, and driven to our accommodation, stopping several times en route to look at features, wildlife etc. The eco friendly camp we stayed at exceeded all our expectations.  We had the nearest yurt to the lake with distant views of the “Horns”.  

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Patagonia Camp

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Patagonia Camp

 

 

 

 

 

 

On arrival, the staff explained the options available for the next day.  The evening meal was great, with as much of the house wine as we wanted to drink (and the offer of a bottle to take back to the yurt) together with unwise quantities of pisco sour before and after the meal.

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Lady’s Slipper

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Patagonian Red Fox

 

 

 

 

 

 

For our first day of excursions we elected to go on the Fauna Trail Hike.  This was ideal for us, providing a good introduction to the scenery, flora and fauna of the area, together with an unexpected view of the rock paintings (see their wine label – and visit Majestic in the UK).  

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Guanaco

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Rock Paintings – Torres del Paine

 

 

 

 

 

 

We were also introduced to the lavish picnics provided by the camp.

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Magellanic Orchid

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Yellow Orchid

 

 

 

 

 

The next day, some of the trips could not run due to high winds. The guides asked us if we would like to go on a trek they hadn’t included in their list for some years, and the three guides, and just the two of us, had a great day out.  

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They shared their maté with us, explaining the simple ceremony involved, and we felt very included.  We had a fantastic view of an Austral pygmy owl.  

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Austral Pygmy Owl

The last  section of the walk was very challenging for me – a narrow path on loose scree – and they seemed to have forgotten my vertigo.  They admitted that if this section of the walk had been longer, they would have graded the walk as “Difficult” rather than “Moderate”!

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On our final day at the camp, four of us had elected to go on the Grey Lake Boat Trip, but on arrival at the jetty, we found that the boat had been cancelled due to high winds. Instead, we did the Grey Beach Hike in the morning (very close views of a pair of Magellanic Woodpeckers), together with a short hike to the Lake Toro viewpoint in the afternoon. 

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Magellanic Woodpecker

This provided a great day out, and showed off the guides’ ability to think on their feet.  We rounded the day off with a self guided walk to the local waterfall.

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Our stay at the eco friendly camp was the high spot of our holiday. The accommodation and surroundings were great, and the guides were all of the highest quality: we felt really looked after.

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Following their stay in Torres del Paine, Ian and Sue headed across the border to the town of El Calafate, where they visited the Perito Moreno Glacier, and took some day hikes from the nearby town of El Chalten.

P07820_Patagonia_2014_Sue_01 1320 The hotel in El Calafate was friendly, comfortable and stylish.  We were directed to the Laguna Nimezwhich was a must (we ended up going there again the next evening).  Not feeling able to face the queues at La Tablita, we ate at La Zaina, which was very good.

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The day excursion to Perito Moreno Glacier was a great success.  The guide was, as usual, everything we could ask for.  Although the viewpoints provided great views of the glacier, we found the boat trip well worth it, providing closer views of the ice walls, together with the sculpted icebergs floating in the lake. 

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Perito Moreno Glacier

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Perito Moreno Glacier

 

 

 

 

 

The boat lingered at each viewpoint long enough for everybody to get the photos they wanted.

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Perito Moreno Glacier

On our excursion to the Petrified Forest, our guide was very knowledgeable, both geologically and botanically.  

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Petrified Forest

In addition to the geology, this trip provided our best views of the flora of the steppe

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Following the excursion, we were taken to El Chalten.  Hotel Lunajuim was very friendly- the room was great, full of quirky modern art produced by the owner’s wife: we enjoyed our stay very much.  We ate at the Estepa, which we liked very much, and returned to on our last night.

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Our excellent guide took us (together with a picnic) to Laguna Capri.  This was an ideal trek for us, culminating in a satisfying view of the glacier.  We ate at La Tapera – very good again, with a great choice of wines displayed in the wine racks with price tags tied round the necks.

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The following day our guide Zoe took us to Lago del Desierto.  She was a great guide, and managed to show us torrent ducks, which had been on my list of “hope to sees” (and give us an excellent picnic). 

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Torrent Ducks

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Ashy Headed Goose

 

 

 

 

 

 

That evening, we ate at La Vineria, which must be one of the best wine bars in the world!  Their smoked platter was worth a mention as well as the wine.

On our last day in El Chalten we took a self guided trek towards Laguna Torre – we only made it to the three viewpoints en route, but the views were spectacular, and the route easy to follow.

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The next stop was Tierra del Fuego, for a few days exploring the birds and wildlife of the National Park.

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Southern Lapwing

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Black faced Ibis

 

 

 

 

 

 

Hotel Tierra del Fuego was a good place to stay – quite central and fairly near the waterfront.  We ate at Le Estancia – the food was quite good, but the service was patchy – much of their efforts seemed to be directed towards rich Americans presumably on their way to Antarctica.

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Black Necked Swans

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Upland Goose

 

 

 

 

 

 

The guided excursion to Tierra del Fuego National Park was enjoyable.  Our guide was knowledgeable, and urged us to suggest any changes to the itinerary we wanted, although we did find him a little impatient.  We ate at Moustacchio for the next two nights.  We found it very friendly, with a wide menu of well-cooked food (as Sue is allergic to crab, we tended to avoid predominantly fishy restaurants). 

The following day, our guide had booked us onto a Beagle Channel cruise, which culminated in a visit to an estancia, followed by a two hour minibus transfer home.  We decided to stay on the boat to return to Ushuaia rather than take the bus.

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This was one of our favourite days.  The weather was cold and wet but, on arrival at the penguin island, the sun came out, and the boat beached on the sand, giving us the best views we had ever had of penguins going about their normal lives. 

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In addition to the Magellanic penguins, there were a few Gentoo, and three King Penguins.

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For their final few days, Ian and Sue visited Buenos Aires, where they spend time exploring the city; it’s museums and art galleries.

[Read Swoop’s blog post about things to do in Buenos Aires]

On our departure day, our guide had already taken our details, and checked us in on line for our flight: this was a great idea- I wish other operators had done the same. After checking in at our hotel, we visited MALBA (a fantastic gallery). 

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The Hotel Esplendor was friendly and helpful. That evening we went to a nearby Parilla recommended by the hotel – it was OK, but I think I will stick to your recommendations in future! 

Our group tour of Buenos Aires in the morning was excellent.  The guide was very informative, and when one of the passengers expressed an interest in visiting Evita’s grave, she just added it to the itinerary.  At the end of the tour, she dropped the passengers off wherever they wanted.  

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A warning to other travellers: we were squirted with something outside the National Gallery, but when people offered to “assist”, we shouted at them until they went away (successfully avoiding robbery – although my mobile was later pinched on the underground: but that’s another story). 

A visit to El Ateneo, a bookshop in a converted theatre, should be on everyone’s to do list: there is even a cafe on the stage.  As an alternative to steak, we ate an Italian restaurant highly rated by the hotel (Il Gran Caruso): this was excellent.

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On our final day, we had a tour of the Opera House (very good), and spent the rest of the day at the San Telmo Market.  We really enjoyed ourselves, but are still kicking ourselves that we bought so little – everything was amazingly cheap and stylish.  

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Our Iberia flight home arrived back early, and we managed to catch an earlier coach home.

A satisfying end to the best holiday we have ever had. Thank you, Sally!

Ellen’s Excursions in Torres del Paine

Ellen returned in April 2015 from a stay at an eco friendly camp in Torres del Paine from which she took various excursions into the National Park. Here she tells us about her experiences on the trip and in booking with Swoop and our partners.

The experience was fantastic and I would recommend it to all.  

How was your experience of booking with Swoop and our partners?

It was great. I asked a million questions prior to committing and I received complete and timely answers.

How were your guides?

Carlos was our guide and he was wonderful.

What did you think of the excursions?

They were fantastic, we did the trek to the base of the Towers after being on a flight for 28 hours and it was extremely challenging for me but Carlos made sure that I finished.

The second day we did the excursion to the lake and it was wonderful.

What did you think of the eco friendly camp?

We loved the accommodations, the camaraderie, and the helpfulness of the staff.

I would love to come back and do the complete W-trek and spend more time.  Thanks for a memorable experience.

Lisa’s Full Circuit in Torres del Paine

Lisa returned in March from a Full Circuit Trek based from an eco friendly camp in Torres del Paine. Here she tells us about her experiences on her trip and in booking with Swoop and our partners…

Trip to Patagonia was fantastic.  Fortunately we had great guides, a really fit group (everyone was a hiker), pretty good weather and perfect weather for the 1 day that meant the most to me :)

How were Swoop Patagonia in helping you plan and arrange your trip?

Swoop were great – very responsive to my emails, and thanks for sending me the pre trip gift, it was a  nice surprise :)

How were swoop’s partners who ran the Full Circuit?

They were not as responsive to emails and queries as Swoop, but we got there in the end.

What did you think of your itinerary?

The 9 day Full Circuit Itinerary was good – though the first day is a very tough introduction to the hike due the number of kms walked – and it would have been nice to have a “grace” day somewhere in case of bad weather (though realise this makes logistics very difficult).

What did you think of your Guides?

The guides were fabulous – we had a lot of fun :)

What was the highlight of your trip?

My highlight was the perfect day we had for the Paso Yungai coming down on top of the Grey Glacier.  No wind, sunshine, perfect weather for the most important day of the trip for me (I’d done some of the hike before – it was for this moment/view that I wanted to do the full circuit). Another highlight was having a wonderful bunch of people to walk with.

Did you visit anywhere else on your trip?

Also visited El Chalten region in Argentina for 8 days. Unfortunately the weather was not so kind to me there but I did manage to do some day hikes.

Jill’s Trekking Holiday in Torres del Paine & Los Glaciares

Jill’s Trekking Holiday in Torres del Paine & Los Glaciares

Jill returned in February 2015 from a trip to Patagonia that included treks in both Torres del Paine and Los Glaciares National Parks. Here she tells us about her experiences on the trip and in booking with Swoop and our partners…

‘My time in Patagonia was amazing, I loved it!’IMG_0057

How was your experience of planning and arranging your trip with Swoop?

You guys did an awesome job of organising everything and I’d definitely recommend you. Of the six of us that hiked the 7 day W Trek together, five booked through Swoop. You guys were always quick to reply to any questions I had and gave me your honest opinions on what might be a good fit for me.

What did you think of the eco friendly camp you stayed at in Torres del Paine?

I had my doubts about the camp but I’m so glad I stayed there. The domes are wonderful! People we met out on the trail were typically envious of us when they heard where we were staying.

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How were swoop’s partners who supported you in Torres del Paine and Los Glaciares?

They were fine but, I did find them to be a little disorganised at times. The biggest issue was that it would take them a long time to reply to emails. This was understandable for the partner in Chalten as I know that the internet is poor there, but not so much for the other partner who was based in Santiago. This wasn’t a huge issue, more of an annoyance, especially as my trip approached and things became more time sensitive.

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Los Glaciares

I think that the Los Glaciers partner would benefit from some sort of online payment service. Cash is such a premium down there and it’s not the best feeling having to travel around with wads of cash. I also felt that this part of the trip was quite expensive for what I got. My tour guide for the Big Ice tour did not explain things well… It was neat to be out on the glacier but I thought they could have done a better job for the money I paid. I still loved being out on the Glacier and wouldn’t have been able to do that any other way. The guide we had at Estancia Cristina was good however, the day was really long but the hike took us through a really beautiful area. Swoop’s Los Glaciares partners suggested taking a transfer from El Chalten to do the Fitz Roy hike from a different starting point and set up the transfer for me which was really good advice.

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Torres del Paine

At the eco friendly camp all the staff and guides were outstanding. I learned so much and was so comfortable the entire time I was there. And the food was unreal! I wouldn’t have changed a thing about that part of my trip (except maybe the weather for the French Valley portion of the Trek).

Patagonia was definitely the highlight of my trip, but I also spent time in Santiago, Valparaiso, Buenos Aires and Mendoza. No complaints, but nothing compared to being in the south!

‘Thanks again for everything, it was an amazing trip.’

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Vicky’s 7 day Luxury Camp W Trek

Vicky returned in February from a Trek in Torres del Paine National Park, based from an eco friendly camp. Here she tells us about her experiences on her trip and in booking with Swoop and our partners…

‘All of us thoroughly enjoyed the trip! Torres del Paine was breath taking – I really hope we have the opportunity to go back again in the future’

How was your experience of booking with Swoop Patagonia?

Everyone at Swoop was very responsive and prompt – we really appreciated this as we didn’t know much about the logistics of traveling in Patagonia and had never been.  Everyone was very patient with all of our many, many questions. This was very, very much appreciated.  We would definitely recommend Swoop Patagonia to anyone traveling to Patagonia!!

How was your experience with swoop’s partners who ran the W Trek?

We felt that the services from Swoop and Swoop’s partners were fantastic.  The pick up times and locations were clear, and everyone did everything they could to make it easier on us (ie. picking us up at our hostel for transfers, etc.).

How was your W Trek in Torres del Paine?

We really enjoyed the W Trek itinerary! Our guide was very knowledgeable about the history of the park, wildlife and geography – we were all very impressed.  The guides were very patient with us and managed the group well.  We were worried about pace of the group if it was going to be a large group.  The guides ended up dividing our group of 14 into 2 groups: our group with 6 people (mostly our age) and then the other group with 8 people, who were mostly older guests.  But they would still bring both groups together at the end of the day so we can chat and socialise which was nice.

Is there anything you would change about your trip?

The major thing that we would have liked to change is the responsiveness of Swoop’s partners in finalising the booking. It took them a long time to respond to emails, and we did not receive information on our pick up until after we had arrived in Calafate despite sending multiple emails. We had originally asked them about the Isla Magdalena tours, but they never responded until Harriet from Swoop emailed them for us. By then it was about 3 weeks out and we had already booked our own tours through another operator. Towards the end, I kind of gave up trying to contact them and just directed most of our questions to Harriet at Swoop – so I really appreciate her and Swoop’s patience with us.

Another minor thing that I would have liked to change is a little bit more flexibility on the day that we visited Grey Glacier.  The 2nd half of that day – we drove back from Pudeto to the camp and stopped at 2 lookouts along the way that gave a great view of Los Cuernos. There were a few other amazing lookout points along the way that we didn’t get to stop at due to the guides wanting to keep the group on schedule for dinner – it would have been great to have some more time for pictures and sight-seeing, as this was the only day that we could view the massif from this angle.

What were the highlights of your trip?

We wanted to go to Patagonia for the trekking, and I would say that was the main highlight.  It’s hard to pick a favourite hike – we saw amazing scenery everywhere.  I don’t think we missed too much by minimizing time spent in the cities due to our limited travel days.

Did you manage to visit anywhere else on your trip?

Prior to arriving in Torres del Paine, we spent 3 days hiking on the Argentina side. We hiked Laguna de Los Tres one day and Laguna Torre on the 2nd day. The third day prior to our transfer day to the camp, we visited Perito Moreno Glacier and did the mini-trekking activity there.

After we left Torres del Paine, we transferred to Punta Arenas.  We were hoping to do the Isla Magdalena Penguin Tour but the tour was cancelled for that day due to windy conditions. We did do the Seno Otway Penguin tour instead.

From there we spent 1 extra day in Santiago and did a little bit of sight-seeing in the city before coming home.

Do you have any tips for other people planning a trip?

Ask a lot of questions and, if there’s time, do background reading on the region.  This was something I had wanted to do prior to leaving but ran out of time.

Sisi’s Full Circuit from a Torres del Paine eco camp

Sisi returned in February from a Full Circuit in Torres del Paine, based from one of the eco camps in the park. Here she tells us about her experiences on the trip and in booking with Swoop and our partners…

How was your experience of booking with Swoop Patagonia?

I had an excellent time on the 9 day Full Circuit! I thought Swoop did an excellent job in promptly answering my questions and helping me to find a trek that suited my dates and other needs at the very beginning. I would definitely recommend Swoop Patagonia to others.

How did you find Swoop’s partners who ran your trek in Torres del Paine?

The guide I had, Hernan, was fantastic – he really made the trek an enjoyable experience for all 12 members of our group!

The member of staff I dealt with before the trip was fantastic at communicating with me up until the point I committed to making a deposit. Afterwards however, it took him much longer to reply.

I also highly recommend that all future customers be informed that it is not necessary for them to bring their own sleeping bags and mats on this trip unless they wish to, as their guide will be able to help them rent these on the first day in Puerto Natales.

How did you find the trip itself?

On the whole, despite the communication issue with the Torres del Paine partners and the disappointment with the sleeping bag/mat, I had an excellent time doing the circuit.

We were very lucky with the weather – apart from the first day when it was ridiculously windy and rainy, we had fine weather for the rest of our trip. Hernan also came up with the brilliant idea of taking us up to the Torres in time for sunrise on our final day, which made it the perfect end to an exhausting, but rewarding 7 days of walking.

Raphael’s Full Circuit from an eco camp in Torres del Paine

Raphael returned in January from a Full Circuit trek in Torres del Paine National Park, based from an eco friendly camp. Here he tells us about his experiences on the trip and in booking through Swoop and our partners…

‘It was a magnificent trek. We were lucky with the weather and it was great! The deep beauty of the Park cannot be denied. I will keep an excellent memory of this adventure!

How was your experience of planning your trip with Swoop Patagonia?

I have particularly appreciated all the details sent in your e-mails and the time you spent to answer me carefully. I would recommend Swoop Patagonia to other people.

How was the eco camp?

This was where the one negative point of the trip occurred. On Christmas eve, the couples in our group had the dinner in the eco camp and the single trekkers (3 persons) had their dinner in the refugio. For both the cohesion of the group and for the meal itself, I think this point should be corrected in the future. I don’t know if the couples have paid more. On new years eve, we asked if we could to eat in the eco camp, and we had to pay an extra charge.

How did you enjoy their itinerary?

The 9 Day Circuit from eco camp was an excellent itinerary: the Full Circuit is of course the best trek possible. I did find the alternation between more difficult and easier walks was a bit surprising.

How was your group?

For me, as I am French, it was the first experience with a English-speaking group. It was very nice and interesting to be with Anglo-Saxon people. Speaking English was not so difficult, understanding the guides was not problematic but the Australian and Californian accents were a bit hard to understand (Before year 2000, I used to have meetings in English for my job but since 2000, this is no longer the case). I have decided to watch more English or American channels on TV!

How were their guides?

We has two passionate guides, with a very good knowledge of the park. I remember that one day the weather was very bad in the morning (for the French valley). Nevertheless we tried to climb in the valley till the “Mirador Britanico”. Suddenly, for one hour, the weather was beautiful : the view was amazing und unforgettable. Thanks to the guide Chuma for taking us there !

 

Chris’ eco camp W Trek in Torres del Paine

Chris returned in late October from a W Trek based from an eco friendly camp in Torres del Paine National Park. Here he tells us about his experiences on the trip and in booking with Swoop and our partners in Chile.

‘We would definitely recommend the holiday to friends looking for a luxury holiday’

How were Swoop Patagonia and our partners in Chile?

The communication from Swoop and their partners was great, we had a good deal of info on the different options and you answered our questions very quickly. We found payment through Swoop’s partner’s website was easy to use.

How was your 5 day W Trek from the eco camp?

The tour itself was fantastic, the guides were really wonderful and clearly had a huge amount of knowledge about the area and the wildlife; they looked after us throughout our stay and made sure we were comfortable.

What did you think of the eco camp you stayed at?

The camp was great, especially the luxury domes which we would highly recommend. The food was also good with a good selection of options. I even tried yoga out for the first time as our whole hiking group went along!

Is there anything you would change about your trip?

One area that might be considered to improve was that my partner was unable to go hiking one day because she had an old knee injury and the hike up Torres Del Paine was very stressful to the knees. It would have been great to have offered her a place on an alternative tour for this day. As it was though, she did have a day of rest in our dome, which was quite good.

Did you visit anywhere else as part of your trip?

We visited friends in Santiago after the trip, but we didn’t fit in any other places in Chile or Argentina.

What was the highlight of your trip?

Our highlight of the trip was the trek to see the Grey Glacier, we were impressed with how close the boat took us.

Excursions from an eco camp in Torres del Paine

Excursions from an eco camp in Torres del Paine

Scott & Orlee returned in April from a trip to Chile, during which they spent 5 days of day hikes in Torres del Paine National Park, based from an eco camp. Here they tell us about their experiences on the trip and in booking through Swoop…

‘We had an amazing time in Chile, one that will not be forgotten with Patagonia being a definite highlight!’

scott torres

What did Swoop do well?

Communication and customer service which gained trust.  I also felt that I was being dealt with directly and not as part of the masses…a personalized service in helping organize our trip.

scott moss

What did you think of the eco camp in Torres del Paine?

This place is amazing.  Clean, comfortable, & hospitable.  I would (and already have) definitely recommend it to anyone!

We did encounter one issue that could have been serious…one morning the board walks connecting the domes and other facilities had frozen over with a very thin layer of ice that was not distinguishable from wet wood.  Unassumingly my wife led the way to breakfast and nearly fell right outside our dome (double scary when pregnant).  As I sort of rushed after her my feet went flying out from beneath me and fell within inches from hitting my head on the steps leading away from our dome.  I find it unlikely none of the staff noticed this on their way to prepare breakfast but regardless, guests should be made aware of this possibility and if the ground is unsafe, signs indicating icy or slippery ground should be placed in plain view at the very least. 

Also, our room had a hot water urn to make a tea or instant coffee.  These should be filled in anticipation of guests return from excursions so when we change for our brief & dinner we have hot water waiting for us (there was not much time to shower, change, etc…and the 1 time I went for hot water, there was none ready).

scott forest

How did you enjoy the excursions from the eco camp?

They were fantastic.  We also lucked out with the weather.  Our last excursion was the Lasso-Webber (sp?) trail hike in place of the French Valley (I think).  This should always be an option…just as rewarding as the towers and less effort.

 How were the staff and guides at the eco camp?

Guides were knowledgeable, funny, and comfortable to be around for long periods of time.  The drivers however went too fast at times on those bumpy roads and car sickness was not a welcomed addition to the trip.  

 Is there anything you would have changed about this part of your trip?

No, I don’t think so.

scott glacierWhat was the highlight of your trip overall?

Hard to say…the whole thing was a highlight.

Do you have any tips for other people planning a trip?

If guests are not regular hikers I would definitely recommend this trip, it seemed a better mix of effort and comfort.

Did you manage to visit anywhere else in Chile or Argentina?

Yes, Santiago, Puerto Varas (driving around the lake and visiting Osorno was also amazing), and Chiloe.

‘All the best from us to you, Luke and Sally and thanks again for helping us plan a truly unforgettable experience.’

scott views