Esther del Rio

Australia

Customer
Rating

10

Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”

Esther del Rio's Trip Date:

29th Aug - 20th Sep 2017

Overall, how was your trip?

Highlights: Torres del Paine/Explora Casa Bouchon Erasmo Winery Tour to Tatio geysers Loved the altiplano of Atacama desert Good guides at Atacama, Sergio in Santiago Wildlife in Atacama desert and torres del paine

In one sentence, what did you think of Patagonia? Did it live up to your expectations?

Patagonia was wonderful. It was as good as expected including bad weather

Would you visit again?

Yes

How was the service that Swoop provided?

Itinerary was excellent. Also all the guides gave us lots of information. All transfers were punctual and professional Luckily, did not have to use the 24/7 support

How likely is it that you would recommend Swoop to a friend?

1 2 3 4 5 6 7 8 9 10

10 out of 10

How was your experience in Santiago and the surrounding area?

Hotel Ismael good small hotel. Great breakfast and friendly staff. The guide Sergio was excellent and very knowledgeable. Day trip to Valparaiso was good and had nice lunch. Visited Maule valley wineries. Should have spent more time at wineries in other regions (my choice and regret).

How was your experience in El Calafate and El Chalten?

Hotel Esplendor has view of Lake and spacious rooms. Rather big and impersonal. Poor breakfast. Marpatag 1 day glacier tour was a bit disappointing. The guide/crew on board was excellent - food and wine. A long day and bit boring as it takes 2 hours to get to first glacier and we could not see it as there was ice. Weather was rainy and could not see much from inside the cabin.

How was your experience in Torres del Paine?

Explora hotel was excellent . The best location, wonderful staff from restaurant, drivers, spa and guides. Everything was wonderful. We had bad weather including the worst winds for a long time but managed to go our everyday. My husband loved the horse riding and excellent stables. We felt so safe and looked after. Luxury in the spa and massages as well. Car pick up from Natales was great even when we were delayed from crossing the channel from estancia mercedes. They waited all afternoon till 8 PM to get us.

How was your experience in the Lake District?

Hotel Aldea Naukana better than expected.Had a very good room with view to Villarica Volcan.Pucon area nice. Visited Huequhue national park. Termas Gemoetricas are excellent. Hotel Awa in Puerto Varas was excellent -stunning views and wonderful service. Would love to visit again. Disappointed with hired car. It was a city small car - most of the roads round Pucon, Termas etc are unsealed with lots of pot holes. It was very wet just before we arrived so it was a worry driving. We ended up with 2 punctures driving from Termas Geometricas to Puerto Varas. Luckily we got it just as we were driving into Pangipulli and managed to find a place who fixed it for us.Wish we had a 4WD .

Do you have any tips or advice for other people planning a trip to Patagonia?

We really enjoyed Estancia Mercedes and the wonderful family who took us into their home. We are now friends with them. However, it was a problem when we could not return to Puerto Natales to transfer to Explora Hotel. The channel was closed due to strong winds. We ended up crossing on our own means and made it to Explora at 10 PM. I thought we would miss our first night there. Ferry crossing there is unreliable.

Anything else? Tell us anything you’d like to share that we forgot to ask! It’s ok to leave this empty too :-)

Will email more later. Would like to visit El Chalten, maybe one day. We enjoyed Chile and everyone we met was friendly. It was a nice holiday to know everything had been arranged and we were looked after.

How was your wine experience in Chile?

Casa Silva lunch - nice setting /polo game was on. Winery tour/tasting -impersonal Casa Bouchon - hotel was wonderful.Food/wine was great.Lovely rooms. Winery tour/tasting with winery manager who was excellent and informative. My husband did horse riding - nice walks round vineyard. Erasmo winery - excellent winery tour with manager. Well worth visiting. Unfortunately third winery was cancelled. Wish that I had decided to spend a few more days in Colchagua area

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