Sue Kelly

United Kingdom

Customer
Rating

10

Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”

Sue Kelly's Trip Date:

20th Oct - 5th Nov 2018

Sue Kelly's Ship:

Stella Australis

Overall, how was your trip?

Round trip on the Stella Australis was wonderful. Friendly crew, knowledgeable and enthusiastic Expedition Team, amazing trips. The mountains and glaciers are stunning and we were lucky to see them in unusually warm and sunny weather. The Australis got us to places we wouldn’t have otherwise seen. We saw dolphins, penguins, black-browed albatross, Black-faced ibis, Kelp geese’s and Giant Southern Petrel (my favourites). We also had a couple of land-based tours that were great (arranged privately).

In one sentence, what did you think of Patagonia? Did it live up to your expectations?

Patagonia is fantastic and my family thought so too. My 17 year old was inspired and is already thinking about when he can return.

Would you visit again?

Yes

How was the service that Swoop provided?

Service from Swoop was great. All my questions were dealt with quickly. The final itinerary document was really useful, especially the advice about public holidays and links to airline websites for online check-in while we were away. I was a little disappointed that despite asking for a double cabin for my husband and myself when initial bookings were made we ended up with a twin. I did raise this with our specialist before we left home and was advised to mention it at check in. I did but cabins were already allocated at that point. It wasn’t a major issue but... You don’t currently have any partners in Punta Arenas for trips there which I feel is a shame. We did book through the Viator site as you suggested and had a great trip out to Fort Bulnes and the Strait of Magellan Park but I would have liked the option of booking through Swoop. We also had a fantastic trip to the Tierra del Fuego National Park during our day in Ushuaia which we organised through Canal Fun and Nature (I’d visited Harberton with them in 2016).

How likely is it that you would recommend Swoop to a friend?

1 2 3 4 5 6 7 8 9 10

10 out of 10

7 people found this review helpful

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