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Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”

Marie's Trip:

Best of Pucón

Marie's Trip Date:

12th Jan - 28th Jan 2018

Overall, how was your trip?

Highlight- sliding down Villarica at high speed after a rewarding hike up in crampons Landscapes- stunning scenery around every corner. Even the rain (and snow!) couldn't spoil it Guide- fantastic, knowledgeable guide for our W-trek really helped make the experience

In one sentence, what did you think of Patagonia? Did it live up to your expectations?

Amazing holiday with absolutely stunning scenery

Would you visit again?


How was the service that Swoop provided?

Swoop were helpful and informative at every step. The portal for communication and booking details was great. Booked great accommodation for us. Transfers and pick-ups were so convenient. Kept in touch while we were away which was great.

How likely is it that you would recommend Swoop to a friend?

1 2 3 4 5 6 7 8 9 10

10 out of 10

How was your experience in Buenos Aires?

The airport pick up was great and stress-free. Even though we only had a short drive, the guide suggested plenty of options for exploring the city ourselves. Highlight- steak at Don Julio was amazing!

How was your Kayaking adventure?

This was cancelled due to bad weather. This was not an issue. The reason for cancellation was well explained to us and we were immediately reassured we would get a refund.

How was your experience in the Lake District?

Volcan Villarrica was fantastic fun. The guides were great. Very professional. We would definitely recommend them. "Sledging" back down the hill was absolutely brilliant and well worth the 4 hr climb up! The mountain biking turned out to be a lot more challenging than we expected. We were told the route would be "mellow" with some inclines and some downhill. We had to climb up a scree incline with the bikes on our shoulder at one point then cross a glacial river in bare feet at another point even though we had said we had limited mountain biking experience! Would here be a way of making clear what the specific mountain biking routes involved?

How was your experience in El Calafate and El Chalten?

Perito Moreno glaciar trip was great. Our guide was really nice and informative. The boat trip was additional cost though this wasn't entirely clear from the itinerary. Accommodation comfortable. Instruction for bus transfer were really clear and straight forward- thanks

How was your experience in Santiago and the surrounding area?

Our hotels in Santiago an Valparaiso were lovely- best accommodation of the trip We thought Valparaiso was a really cool place. The street art was amazing. There was a mix up with our wine tour because the people managing our transfer and trip to the winery didn't know we were booked in for it! However, as soon as we realised there had been a mix-up they immediately re-arranged our tour time which was great.

How was your hike in Torres del Paine?

We absolutely loved the W trek. The scenery was stunning. The trek was challenging at points but suited us well. We saw condors and a variety of other bird life. The refugios and camp sites were all brilliant. Our guide Pelin from Chile Nativo was absolutely fantastic. She was incredibly knowledgeable, fun and kept us motivated. We really felt she went the extra mile to make our trip so enjoyable and we would really like to highlight her service as fantastic

Do you have any tips or advice for other people planning a trip to Patagonia?

Avoid the temptation to over pack for W trek because you will end up carrying it! Our guide was great making sure we knew exactly what to take and what not to.

Anything else? Tell us anything you’d like to share that we forgot to ask! It’s ok to leave this empty too :-)

We would thoroughly recommend Swoop Patagonia. From initial planning stages, organising all the various parts of our trip to the ongoing communication in the lead up to our departure we thought Swoop were great. Thank you to Chloe, Michelle and the rest of the team for helping us with such a fantastic and memorable trip!

4 people found this review helpful

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