Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”
Mark's Trip:Self-Guided Deluxe W Trek
Mark's Trip Date:
22nd Dec - 26th Dec 2019
What was your most memorable moment?
Reaching the Torres lookout on the last day of our self guided W trek
Which of the following best describes your adventure?
On a scale of 0 to 10, how likely is it that you would recommend Swoop to a friend or colleague?
7 out of 10
How likely is it that you would recommend Chile Nativo to a friend?
7 out of 10
Do you have any tips or advice for other people planning a trip to Patagonia?
Its fantastic, so definitely do it. However, whilst going in high season was definitely the correct move I would advise against going over Christmas itself. I think there is a disconnect between those setting the prices at the refugios (and I believe increasing them to reflect the Christmas period) and those working there. Our experience (particularly at Cuernos on Christmas Eve) was that the staff were more interested in enjoying their own Christmas, rushing the meal service, not particularly happy to be there and focused on having a celebration themselves. Outside of 24th Dec the service was great.
Do you have any recommendations or feedback for the Swoop team?
Speak to the refugios about what sort of service they think their teams are delivering over Christmas, and whether it is reflective of the increased prices.