Patty
United States Of America
Customer
Rating
2
Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”
Patty's Trip Date:
15th Oct - 19th Oct 2022
What was your most memorable moment?
Hiking around and under Los Cuernos mountains in the major Paine range
Which of the following best describes your adventure?
Great holiday
On a scale of 0 to 10, how likely is it that you would recommend Swoop to a friend or colleague?
2 out of 10
On a scale of 0 to 10, how would you rate your trip: W Highlights from Luxury Camp?
9 out of 10
Tell us about EcoCamp
Wonderful surroundings at EcoCamp. Best room and board accommodations
Tell us about Torres del Paine
We had gorgeous weather. I did not realize how. Icy wind there is in the park. I would add that to its description
Tell us about the Trekking
Guide gets 10++ rating. I wish that we would have been given his contact earlier. He had the most up to date information that we needed prior to arrival
Something Else?
Too many handoffs in the SWOOP booking process. We spoke with 3 people by email, then the travel planner ( outdated) and never our actual guide.
Do you have any tips or advice for other people planning a trip to Patagonia?
Speak with someone in the Patagonia park one month before travel to learn the most recent requirements for equipment and logistics
Has your experience changed your perspective in any way?
We will go to Patagonia again. But not with SWOOP as our handler
Do you have any recommendations for Swoop, or feedback about the team?
Streamline your contact process and update your website travel planner
Was there anything else Swoop could have done for you to help you prepare for your trip?
If possible, put travelers in touch with their guide earlier than arrival at the EcoCamp. They can share best information on equipment and training recommended for successful trek
Would you consider another trip to Patagonia with Swoop?
No
Would you be interested in travelling to Antarctica with Swoop?
No
Would you be interested in travelling to the Arctic with Swoop?
No