Ivey
United States Of America
Customer
Rating
9
Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”
Ivey's Trip Date:
15th Feb - 23rd Feb 2023
What was your most memorable moment?
The expected and unexpected things we experienced on Day 4 from Los Perros to Grey Glacier via the John Gardner Pass. The mountains, glaciers, wildlife, and the gift of favorable weather to enjoy it all.
Which of the following best describes your adventure?
Life changing
On a scale of 0 to 10, how likely is it that you would recommend Swoop to a friend or colleague?
9 out of 10
On a scale of 0 to 10, how would you rate your trip: 9-Day Torres del Paine Circuit?
10 out of 10
Do you have any recommendations for Swoop, or feedback about the team?
There were some inconsistencies and lack of clarity around certain topics before the trip: 1. The sort of things porters would carry and how to organize the two bags. We were told (2) 15L dry sacks would be provided with a weight limit of 4kg each. In reality, they did not weigh our bags but were specific about what they would/ would not carry (e.g. no electronics), and we were given one big bag and one small bag, with the small bag being given to us halfway on the trek that was to have items to "replenish" the big bag that would continue with us. This caused a lot of confusion and caused many of us to have to repack and make last minute decisions before the trek. 2. Specifics around refugio food. The description I received from Swoop and partners was "basic" and a recommendation to buy snacks at the refugios. There was no details on what snacks would be available for purchase either. Not knowing what 'basic' meant or what I could buy, it was difficult to know if I would get enough nutrients on the trail. As a result, I brought more food than was necessary from home - more weight and couldn't be carried by porters. It would have been helpful to know what snacks would be provided with lunch. Details on what snacks would be provided with lunch would've been helpful. We got protein bars, trail mix, electrolytes, dried fruit, and chocolate. Knowing that would've prevented me from bringing it from home! 3. Details on the sort of things that would be available for purchase in town (PN). Was there a grocery store? Stores with healthy snacks or junk food? What sort of things would be available for purchase on the trail: what type of snacks, batteries, tissues, feminine products, etc.? 4. Details on how luggage would be handled from airport to Ecocamp to tent, etc. I would have used a standard rolling suitcase versus 60L backpack, but I was under the impression each individual needed to be able to carry their own things to the tent on the first day before porters and storage were sorted.
How prepared and excited for Patagonia did you feel?
I felt very prepared and super excited. Anxieties around food restrictions and lack of details on what would be provided.
Would you consider another trip to Patagonia with Swoop?
Yes
Would you be interested in travelling to Antarctica with Swoop?
Yes
Would you be interested in travelling to the Arctic with Swoop?
Yes