Katelyn
United States Of America
Customer
Rating
3
Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”
Katelyn's Trip Date:
31st Oct - 6th Nov 2026
What was your most memorable moment?
Glacier hiking
Which of the following best describes your adventure?
Great holiday
On a scale of 0 to 10, how likely is it that you would recommend Swoop to a friend or colleague?
3 out of 10
On a scale of 0 to 10, how would you rate your trip: The Original Torres del Paine W Trek?
10 out of 10
Something Else?
The information that Swoop gives on what to bring on the trip is not accurate. I brought a lot of unnecessary items (sleeping bag liner, camping pillow, head lamp, others) bc Swoop said that the Refugios would not be equipped with heating or other items and that is not correct. Swoop also needs to emphasize that Chile does not allow hiking poles on carry-on luggage. My friend and I nearly missed our flight (tight connection) because we had to go back and check our backpack as we had trekking poles and they were not allowed in hand luggage.
Do you have any tips or advice for other people planning a trip to Patagonia?
Swoop needs to revise what they advise guests bring as essential items. Also emphasize that trekking poles cannot be brought on flights within Chile as carry-on luggage… guests should probably rent in Chile
Do you have any recommendations for Swoop, or feedback about the team?
Please reply to planning questions faster than 2-3 business days and actually answer the questions the guest asks. I would not do another trip organized by Swoop at this point.
How prepared and excited for Patagonia did you feel?
I did my own research and felt prepared. Swoop did not help with preparations besides booking.
Would you consider another trip to Patagonia with Swoop?
No
Would you be interested in travelling to Antarctica with Swoop?
No
Would you be interested in travelling to the Arctic with our sister company, Swoop Arctic?
No
Would you be interested in travelling to Scotland, Ireland, New Zealand, Tanzania, Botswana, Namibia, Kenya, The Galapagos, Peru or Iceland with one of our trusted partners?
Yes
Would you like to receive our email newsletter about our other destinations?
No
When are you thinking of taking your next trip?
Within 12 months
