Gail Neer

United States Of America



Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”

Gail Neer's Trip Date:

27th Oct - 16th Nov 2017

Overall, how was your trip?

The resort itself, the magnificent view, the beautiful weather, the guides and tours and service and personableness of the resort itself, the precious people that we met.

In one sentence, what did you think of Patagonia? Did it live up to your expectations?

Yes, it did and then some.

Would you visit again?


How was the service that Swoop provided?

The service was very good from Swoop, but it was difficult for me being in America and Swoop being in Europe and our trip being in South America. You certainly were helpful in planning the trip and for that I am so grateful. Yes, we did call the support line during the trip for help, but there was not any answer. So we called Travel Guard and they patched us through to Swoop and their representatives on the ground. Last year, we took a trip to Iceland and when we arrived, they gave us a local cell phone where we only had to push a button and it dialed our Iceland help number. Perhaps that is something that Swoop can consider. It was unnerving to be in an airport with no where to go with hundreds to thousands of people and not being able to contact anyone as to what we should do. But it did get resolved and for that we are grateful

How likely is it that you would recommend Swoop to a friend?

1 2 3 4 5 6 7 8 9 10

8 out of 10

How was your experience in the Atacama desert?

We loved the Atacama Desert. However, the Tierra Atacama is old and tired and in deep need of cleaning and refurbishing and refreshing. The guides were very good and the tours were very good -- beautiful scenery and wildlife and educational and informative. The van's that they use are getting pretty tattered and torn. The meals were average. We would recommend that the hotel provide some snacks for the hour and a half drive from and to the airport as people are hungry after traveling for hours. We would also recommend that the hotel plant bushes and/or trees to cover the trash that is strewn around the property so that guests do not have to look at that from their room or terrace. My husband and I are not the only ones that feel this way -- we met a few couples that had been at Tierra Patagonia and they felt the same way. But we are glad that we went to the Atacama Desert -- not so sure that we would recommend it though the Tierra Atacama.

How was your experience in Buenos Aires?

We had not planned on staying in Buenos Aires -- this came about because of a cancelled flight and a strike by the airline. Lovely hotel suite in a good location with a steam room in our suite which we enjoyed. We have been to Buenos Aires before and visited the same location, but we enjoyed walking in the park with all of the dog owners -- we met some lovely people and pet some beautiful and friendly dogs. We ate at an upscale restaurant which we enjoyed -- the first time we were ever charged a table service :)

How was your experience in Santiago and the surrounding area?

We enjoyed Santiago and the hotel location. Listened to some truly beautiful music in the park -- such gifted musicians. We enjoyed strolling down the main street with restaurants and people displaying their crafts. We had a lovely cafe meal. The hotel room was lovely and the food was good.

How was your experience in Torres del Paine?

Hardly have words to describe Tierra Patagonia and Torres del Paine. Guides and tours and hotel were magnificent as was the food and the service and the personableness of the staff. The weather was beautiful. The wildlife was beyond the beyond. Yes, we would recommend Tierra Patagonia.

How was your Patagonian cruise?

Very nice indeed and they met our expectations. Wish there had been a little more personableness from the staff -- and I think others felt the same way. Absolutely loved the island where we walked with the penguins. They were nesting -- just adorable. Also loved the glacier tour where I just stayed on the ship for a full view of the glacier from the lounge where I drank hot chocolate. My husband went on the tour and enjoyed it. Even though we could not step on to Cape Horn, the Captain did a stellar job of getting us to the island to see the lighthouse and the monument -- we had 70 hour mile winds and it was not safe to get into zodiacs. Other than that occurrence, we had beautiful weather. I must also say here that the King Penguin tour (many King Penguins and their babies -- just adorable) and the Birding tour (birds and geese and sea lions and wild horses and dolphins galore) were outstanding. Our guide was outstanding and personable and we saw wildlife beyond what we could have imagined. I must also say that our stay in das Cataratas was outstanding -- beautiful view from our room -- and a monkey and coutans to entertain us over and over again. Delicious food and an outstanding and personable tour guide. Iguazu Falls are breathtaking and well worth seeing. Staff is very personable. Also must say that Hotel Cabo de Hornos is a beautiful resort -- charming and warm and beautiful fireplace and Channel view -- saw a sperm whale and a group of seals swimming by. Staff is very personable. Our driver did not come to get us to take us to the Ship, but the Hotel called and arranged for someone to come and get us.

Do you have any tips or advice for other people planning a trip to Patagonia?

I forgot to mention that we saw llamas and donkeys over and over again and even walked with the llamas at Atacama. Also saw the first wide elongated vivid horizontal rainbow in conjunction with a beautiful double rainbow that encircled the sun -- stunning. Being at Tierra Patagonia in the Spring allowed us to see beautiful flowers and hundreds to thousands of sheep with their babies and they were just precious and peaceful. Also saw alpacas and Rea's (spelling?)(ostrich family) which entertained us over and over again. Also saw a cattle drive and horses and new born ponies and new born calves. Also saw armadillo and so many hares playing and scurrying around. Also saw hundreds to thousands of guanaco (spelling?) The sunsets at Iguazu and Atacama and at Patagonia are indescribable.

Anything else? Tell us anything you’d like to share that we forgot to ask! It’s ok to leave this empty too :-)

We have already visited the Arctic and the Antarctic so we probably will not return to those areas. (I would love to go back to Iguazu Falls and Ushuaia and Tierra Patagonia, but do not know if that will happen) I will have to ask my husband about the pictures -- he probably will not get around to organizing them until next year as we are fairly busy through the rest of this year. We also met a couple from south Florida at das Cataratas and the husband was a concert pianist and he entertained us on the piano in the lounge that looked out over the Falls one late afternoon -- so beautiful :) I know one other thing that we particular enjoyed was the speciality juice (cannot spell it) at Tierra Patagonia and the speciality juice at Tierra Atacama -- just delicious and so healthy. Thank you to Chloe and Zoe for their tireless work to help us. Thank you to Roger for his help in Buenos Aires. Thank you to Luke for jumping in to help us now and again. Jay and I will share this trip with many friends around the country as well as outside the country and we will recommend Chloe for trip planning :) And we will recommend Zoe for detail work and followup :) I probably left some things out, but please know that we very much enjoyed out trip and some of our guides were outstanding. One other thing that does stand out to us were the colors in the mountains and the rocks that we saw in Patagonia and in Atacama. Just beautiful.

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