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Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”

Rosemary's Trip Date:

6th Dec - 26th Dec 2017

Overall, how was your trip?

Highlights: Wilderness of Isla de Navarino, and climbing surprisingly interesting and spectacular peaks from El Chaltén. Birdlife was prolific and spectacular. Everyone was very friendly and helpful. Almost everything was surprising. Not to have time in the wilder off-trail parts of the Paine region was disappointing.

In one sentence, what did you think of Patagonia? Did it live up to your expectations?

Yes. and no: so different to Europe that I had tried not to have any expectations.

Would you visit again?


How was the service that Swoop provided?

Rosemary dealt with this.

How did you feel about booking directly with our partner(s)?

Not disagreeably surprised, but uneasy given the lack of knowledge or assurance of whom we were dealing with and the large amounts of unsecured funds we had to hand over up front. Almost all our arrangements appeared to be made through the Patagonian outfits. I think you could make it clearer that mostly all you are doing is putting us in touch with suitable local operators. From then on, I would have found it more satisfactory to deal directly and entirely with them, as that would avoid misunderstandings about exactly what we wanted to do and our real motivations. Chino was brilliant in that he conducted Skype meetings before we left, and these were extremely helpful. They also materially influenced how we realised we had to deal with Swoop, Dittmar and Serac when it came to refining the rest of the trip.

How likely is it that you would recommend Swoop to a friend?

1 2 3 4 5 6 7 8 9 10

8 out of 10

How was the Dientes de Navarino trek?

Wilderness chino, Jaime and Pancho great organisation looked after well but they could cut down on weight by simplifying food. However hot breakfast and real food was much appreciated as it was fairly cold. We have already thanked Chino. Basically told him the trip was fantastic.

How likely is it that you would recommend this trip to a friend? (where 0 = Not at all likely, 5 = Neutral, 10 = Extremely Likely)

1 2 3 4 5 6 7 8 9 10

10 out of 10

How was the Full Circuit in Torres del Paine?

Highlights: Oggioni Pass day and the Zapata area. Cannot see the point of the O-route to anyone except an ultra runner on a fine weather day (the John Gardner pass would present problems in snow and bad weather). We would LOVE to have spent a few days at Zapata with a mountain guide, or just by ourselves, but were fortunate to get an hour there in unexpectedly fine weather. The guide, Juan, was extremely pleasant, knowledgeable, helpful, and cheerful even in the worst weather conditions. Although trekking with a guide is not adventurous, and feels very restrictive, we accepted that these were the regulations we had to follow in order to get an introduction to the area.

How was your experience in El Chalten?

Highlights: gazing at the awesome crags around the village; the guides; getting to the summits of Cerro Madsen, the Mojon Rojo, and Vespignani in fine enough conditions to gaze on the most amazing perspectives of the Fitzroy and Cerro Torre ranges. Accommodation: just right. I don't think we could add more to the excellent and heartfelt thanks and praise we have already lavished on Diego, Juli and Alejandro.

Do you have any tips or advice for other people planning a trip to Patagonia?

Get the latest practical information about currency before you leave: which one to use, where you can get it, and anything else current.

Anything else? Tell us anything you’d like to share that we forgot to ask! It’s ok to leave this empty too :-)

Inspired to go back to Patagonia and continue working our way north.

10 people found this review helpful

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