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Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”

Derek's Trip Date:

29th Oct - 3rd Nov 2017

Overall, how was your trip?

The hikes and overall beauty of Patagonia was definitely the highlight. But the hotel and people we met were a close second. Everyone working at the hotel, from the staff, to the bar tender and waiters to the guides, were all so accommodating and gracious. We really could not have asked for a better trip.

In one sentence, what did you think of Patagonia? Did it live up to your expectations?

Patagonia was absolutely incredible and exceeded all our expectations by a mile.

Would you visit again?


How was the service that Swoop provided?

Very pleased with Swoop. Did not have the first clue about Patagonia and they pointed us to exactly the trip we were looking for. We will definitely look to Swoop in the future.

How did you feel about booking directly with our partner(s)?

Booking was super easy. No issues at all. In fact, we were put in the wrong room but Swoop and the hotel rectified the situation and we were credited with the balance within hours of notifying Swoop and the hotel.

How likely is it that you would recommend Swoop to a friend?

1 2 3 4 5 6 7 8 9 10

10 out of 10

How was your experience in Torres del Paine?

All of the excursions were incredible. We did the Full Paine excursion with Connie the first day. It was a great way to see so so much in one day and Connie was the best. We even got to see Pumas (through binoculars but it still was a very cool experience). We then did the Base to the Towers hike with Roberto and Carolina. Both were amazing guides. This hike was both challenging and amazingly rewarding. On the third day we did the French Valley which we enjoyed very much. Rodigo was our guide and he had endless knowledge of Patagonia that was so fascinating. I would recommend every guide we had. The food and drinks at Hotel Las Torres were beyond our expectations. Federico and his brother, Maximiliano were so gracious at the bar. We spent most of our off time there because of the enjoyable environment and how infectious Federico is. We only ate at the restaurant once but it was spectacular. The lamb roast was also really fun to experience.

How likely is it that you would recommend this trip to a friend? (where 0 = Not at all likely, 5 = Neutral, 10 = Extremely Likely)

1 2 3 4 5 6 7 8 9 10

10 out of 10

Do you have any tips or advice for other people planning a trip to Patagonia?

Prepare for any type of weather. And let Swoop take care of everything else. Honestly, we could not be more happy with our trip.

12 people found this review helpful

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