Sally Keller

United States Of America



Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”

Sally Keller's Trip Date:

22nd Dec - 5th Jan 2019

Overall, how was your trip?

Trip was wonderful! The highlights were amazing landscapes and friendly, interesting people. The wind was the big surprise, despite multiple warnings, we still did not expect the powerful gusts (50 mph or more!) that we encountered. Magical moment was the sun setting at 11:00 at night, with a full moon rising.

In one sentence, what did you think of Patagonia? Did it live up to your expectations?

Patagonia exceeded our expectations. We loved it!

Would you visit again?


How was the service that Swoop provided?

Swoop's service was great. Having a specialist made the planning so easy, and we found that the trip was very well designed for our family. We fortunately did not have any emergencies requiring Swoop's support during the trip. The only thing I would have done differently, if it were possible, is to fly into Puerto Natales instead of Punta Arenas, greatly shortening the drive to Patagonia. But I also understand that those flights are hard to come by.

How likely is it that you would recommend Swoop to a friend?

1 2 3 4 5 6 7 8 9 10

10 out of 10

How was your experience in the Atacama desert?

Highlight was the hike to Toco volcano, at 18,300 feet. The scenery was amazing and wild in a way we had not previously experienced. I would say that the excursions in Atacama are in general not as rigorous or as breath-taking as those in Patagonia. Also, while our guides were attentive and competent, they were not as enthusiastic or fun as the guides from Hotel Las Torres. On the other hand, Hotel Tierra is fabulous and the staff there were unfailingly attentive and friendly.

How was your experience in Santiago and the surrounding area?

Santiago was hotter and more crowded than we expected. We found some delicious food, and our trip to the Museum of Human Rights was fascinating. I did not feel that I needed as much time there as we had (about 1 1/2 days due to travel schedule) and if I had to do it over I would instead book a tour to Valparaiso or wine country. The hotel, Lastarria, was very nice and staff were extremely accommodating.

How was your experience in Torres del Paine?

We LOVED our Torres del Paine trip. If I had to do it over, I would probably have stayed one extra day (5 days of excursions) in the park. The guides were wonderful and we really enjoyed the company of the other guests. Compared with Atacama, the guests at Hotel las Torres were more athletic and adventurous, and therefore better suited to our family. We encountered some wildlife-- e.g., guanaco and carra-carras, but sadly no pumas. Some days the excursion routes were crowded, and other days not so much. The views were truly spectacular. With regard to the Hotel, the staff were friendly and very accommodating. I would rate the food as good but not wonderful as compared with Hotel Tierra. Also there is no real "spa" at Hotel las Torres. They charged a fee of about $15 US per person! just to use the sauna one afternoon. The hotel should reconsider this policy. Common spaces at the hotel are very nice. Bedrooms are small but fine. The location is wonderful. I would definitely recommend this hotel to others.

14 people found this review helpful

See All Reviews