Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”

's Trip Date:

23rd Jan - 31st Jan 2019

Overall, how was your trip?

No one particular highlight. Landscapes were pretty awesome. We only met our group (six in total, all Canadians) and our great guide and porters. Probably would tell anyone “don’t go”.... The trail and conditions were a surprise. Climbing to the John Gardner pass and finishing the “O” circuit were great moments.

In one sentence, what did you think of Patagonia? Did it live up to your expectations?

Surprise at the weather being so cool and cold with pouring rain and winds at night. Everything was so different from any previous trek I have experienced that any expectations I had were quite shattered.

Would you visit again?


How was the service that Swoop provided?

It was good to seek advice but I do understand you are selling the booking. You channeled us to what we wanted but would prefer to work directly with the actual guiding company.

How did you feel about booking directly with our partner(s)?

We didn’t book directly with your “partners” did we? I think you both gave good support to questions we had. At one point we were told that Harriet had left Swoop but now continue to receive emails from her or are you just using her name?

How likely is it that you would recommend Swoop to a friend?

1 2 3 4 5 6 7 8 9 10

5 out of 10

How was the Full Circuit in Torres del Paine?

The full route circuit didn’t live up to expectations. The weather was pretty much okay for the day trekking but generally cold, stormy and rainy at night. Stopping for a break had to be quick because you would chill down. Because of the super long days and our bit slower pace we had to go to dinner immediately upon arriving at camp and then retire to our tent. Meals and service was great. The weather was so cold, windy, rainy there was basically no socializing or relaxing other than meals with our group. The camps were basically all nice. Some problematic to fit in a shower. The second camp (Perros) is a camp with no heat anywhere and when you arrive wet and cold and sit in a very cold tent for dinner....that is low of the trek. The trails were extreme, creeks etc. The distances are all generally much further than you specified. You can tell there is quite a lot of frustration over this as people have carved out the distances on ‘mileage posts’ on the trail. I think Cascada do a good job and our guide was very good and experienced

How likely is it that you would recommend this trip to a friend? (where 0 = Not at all likely, 5 = Neutral, 10 = Extremely Likely)

1 2 3 4 5 6 7 8 9 10

5 out of 10

5 people found this review helpful

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