Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”

Peter's Trip Date:

12th Jan - 26th Jan 2020

What was your most memorable moment?

Tierra Patagonia

On a scale of 0 to 10, how likely is it that you would recommend Swoop to a friend or colleague?

1 2 3 4 5 6 7 8 9 10

10 out of 10

Which of the following best describes your adventure?

Great holiday

Tell us about Tierra Patagonia

Amazing, probably best hotel I’ve ever stayed at. All of the staff were tremendous, but particularly Kinaset and guide staff in general. Please extend our thanks to manager Nicolas, who kindly even gave us a great tour of the hotel

Tell us about Torres del Paine

Beautiful, though W loop portion a bit overrun

Tell us about Santiago

Hotel change was good idea, but not particularly interesting neighborhood. Wish we were able to be downtown, but right decision to switch us. Sad situation

Tell us about El Calafate & El Chalten

Yes. Glacier tour was great, though not sure worth a full day, vs going to overlook and doing short boat trip. Lunch delivered to Tierra Madre in El Calafate for glacier trip day was very disappointing. Sandwiches gray beef and soggy, suspect they were made night before. My ONLY complaint of trip.

Tell us about Buenos Aires

Fabulous, even in 90* heat. Will spend more time there in future

Tell us about the trekking

Guides overall great—Tierra fabulous (Kinaset, , Walk Patagonia/Emi fabulous, even Pepi who prepped us for BA)

Something Else?

Really great. Would be helpful if Swoop main website had a login/website a bit clunky finding things, but great resource.

Do you have any tips or advice for other people planning a trip to Patagonia?

Cash machines in El Calafate. Only one in three worked (Link network apparently does NOT work, for either us or other hotel guests). Also, both Chamberlin’s and us had our ATM cards compromised, likely from one of those ATMs, since we didn’t use anywhere else. El Cheltan/Sonores staff gladly exchange small $ to pesos. We used very little pesos. No problem with US$, bring lots of $1 and $5 bills, great for tipping, buying small stuff. Most, though not all restaurants took CC. Punta Arenas VERY damaged by protests, many stores boarded up, windows broken and entire town covered in graffiti. I would strongly encourage visitors to avoid until fixed up/solved. That said, everywhere we went in Chile and Arg, people were very friendly, accommodating, and helpful despite our limited Spanish AA lost our luggage for 2 1/2 days. We could’ve cut that by 1/2 day as was sitting in Latam office in Punta Arenas airport. Sounds like lost luggage is VERY common in PA. Brainstorming with local staff on this issue might help.

Has your experience changed your perspective in any way?

Definitely a “must do” trip. And Tierra Patagonia is a truly incredible place. Would highly recommend to anyone who wants to splurge a little.

Do you have any recommendations for Swoop, or feedback about the team?

Thanks for all of your help and good work!

5 people found this review helpful

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