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United States Of America



Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”

John's Trip Date:

20th Dec - 31st Dec 2019

What was your most memorable moment?

Whole trip was fantastic! Single most memorable moment was encountering a puma while trekking. We saw a lot of pumas, and came eye to eye with one.

Which of the following best describes your adventure?

Great holiday

On a scale of 0 to 10, how likely is it that you would recommend Swoop to a friend or colleague?

1 2 3 4 5 6 7 8 9 10

10 out of 10

Tell us about Remota

Remota was fantastic. Beautiful, well run, and a great group of like-minded guests. Rooms were exactly as described in their literature. Staff was efficient and multilingual. Guides were very knowledgeable, and these guides stood out for their friendliness and expertise: Gabriel, Alex, Ann (a freelance, and she is German), Damien, Christian (equestrian), and their supervisors Martin and Jaime. The choice of active excursions was excellent; we were there six days and we tried to alternate between three day-long treks into Torres del Paine (we did "Full Day Active" trek with Gabriel, and French Valley, among others) and some half-day activities (equestrian, kayaking, caving).

Tell us about Torres del Paine

Torres del Paine is the most beautiful, unspoiled place that we have ever been to -- and we have traveled to every continent on the globe except Antarctica. This park is unlike any found in the States. Except on the French Valley trek, we encountered few other hikers or visitors. It's pristine, and the Chilean people have really preserved this wonderful resource.

Tell us about Santiago

Chile is in the midst of a revolution that is still unfolding, and in Santiago you are in the heart of it. The city is largely safe, but one must be cautious. There were riot police and soldiers out in force; much of the central city has been destroyed, with civilians directing traffic in areas where electricity is cut off. So, one must be up for a bit of adventure to visit Santiago right now. The Castillo Rojas is a good, safe choice for staying in Santiago. We enjoyed it very much, it is charming, and the staff is excellent.

Something Else?

We visited Valparaiso and the wine country; that tour was a 10 and we very much enjoyed our guide Marcelo. The entire team at Southbound was excellent. There was one time when we needed to call Southbound because we could not find our driver, and the phone was immediately picked up and we were quickly united with the driver. So, a 10 all around for Southbound, you have a very good partner on the ground in Chile.

Do you have any tips or advice for other people planning a trip to Patagonia?

Nothing that you haven't already said on your excellent website!

Has your experience changed your perspective in any way?

Yes. Firstly, I am definitely going to take Spanish lessons, this trip really drove home the importance of having better language skills as no one outside of the hotel staff spoke English. Beyond that, we have a real appreciation for the hospitality and heart of the Chilean people, who were uniformly warm and kind to us.

Do you have any recommendations or feedback for the Swoop team?

You guys are killing it, so no, I don't have any recommendations.

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