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Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”

Leanne's Trip Date:

1st Feb - 16th Feb 2023

What was your most memorable moment?

I cannot think of one particular moment that stands out. The most memorable are all my wow! moments when first seeing a particular mountain or glacier.

Which of the following best describes your adventure?

Great holiday

On a scale of 0 to 10, how likely is it that you would recommend Swoop to a friend or colleague?

1 2 3 4 5 6 7 8 9 10

10 out of 10

On a scale of 0 to 10, how would you rate your trip: Classic Santiago Highlights?

1 2 3 4 5 6 7 8 9 10

8 out of 10

On a scale of 0 to 10, how would you rate your trip: Safari in Southern Patagonia?

1 2 3 4 5 6 7 8 9 10

5 out of 10

On a scale of 0 to 10, how would you rate your trip: Highlights of Los Glaciares?

1 2 3 4 5 6 7 8 9 10

9 out of 10

On a scale of 0 to 10, how would you rate your trip: Classic Buenos Aires?

1 2 3 4 5 6 7 8 9 10

5 out of 10

Tell us about EcoCamp

We loved EcoCamp! What a special place. I liked how they assigned seating for meals, having breakfast and dinner with the folks we had an excursion with that day- very conducive to meeting people. And the food was excellent. We had 5:30am alarms for Day 1 and 3 excursions that started at 7:00am, so Day 2 we were “In House” and just stayed at the camp and chilled. We appreciated how they have it down to beat the crowds for the excursions. Our guide got us to the head of the line for the Pehoe Lake Boat ride for both directions. And for the Towers Base Trek, the 7:00am start meant we were descending when the crowds were heading up to the Towers. It was crazy crowded! When we first arrived, the dome was extremely hot, but it cooled down by nighttime. They were really fun to stay in. Our guides were all very knowledgable, friendly and competent. A shout out to Dani, Meli and Manuel.

Tell us about Torres del Paine

It was quite beautiful, however we didn't luck out with the weather. The Towers were in the clouds when we were at the Base, unfortunately. But it was still amazing. Clients should know it's a very crowded park. The refugios are packed and might not be the most pleasant places to stay because of the crowds.

Tell us about Los Glaciares

The Perito Moreno Glacier is a must-see of course. The Southern Spirit boat excursion worked out fine. They couldn't dock at the 3rd stop because of the winds but the first 2 stops were short, beautiful hikes.

Do you have any tips or advice for other people planning a trip to Patagonia?

I think your Adventure Planner covers it!

Has your experience changed your perspective in any way?


How prepared and excited for Patagonia did you feel?

Very excited and we felt we brought what we needed.

Something Else?

Hotel feedback: Our hotel in Santiago (Hotel Bidasoa) was pleasant but with just an afternoon to see some of the city, the location was too far to fight traffic in a cab to go to the city center. We just walked around the neighborhood, a local park and a main street with restaurants. We had asked Sydney for a boutique hotel and this was a nice one, but location was definitely an issue. Somehow, I had the impression that The Kau Yatun Hotel in El Calafate was a working estancia. It is not- no sheep around! 😄 It is picturesque but definitely an old building. The location was good: a little out of town away from that busy main downtown area but not too far to walk. The one issue there is that the restaurant is a separate business and does not cater to hotel guests. We couldn’t grab a small dinner at 7:30pm because they were booked until 9:00pm. (They only have about 6 tables) I had to wait until 9:15 and the kitchen went out of their way to make me a room service appetizer. Guests should plan to eat in town or have a reservation. The front desk service was excellent. We enjoyed the Hosteria Kaulem in El Chalten. Good location on the edge of town. Cozy atmosphere, small and quiet. Excellent service. Laundry was done quickly and only $7USD. Breakfast was basic but good enough. We really enjoyed the Madsen House Museum and were glad you added that to our itinerary. It was very interesting. Huge shout out to our Walk Patagonia guide, Julian Hernandez. (I'm planning on writing WP to give him a review as well.) We were really glad we had the same guide for all 4 days of trekking so we could get to know each other. We had challenging weather, and he did his best to deal with it. He said we were the strongest clients he's had all season. :) (Go Coloradans!) All your local partners were reliable and punctual. All our transfers went smoothly. Our guide in Buenos Aires couldn't meet us at the airport because a shooting incident in the subway that day had closed parts of the city. But he met us at the hotel to make sure we were settled in ok. About the Blue rate and figuring out how to navigate the Argentina currency: your Argentina's Economy article/blog is informative but a more concise explanation of the Blue rate would've been a bit more helpful. Also, we were trying to avoid using our cc the whole time to get the better exchange rate, but after looking at our credit card charges, we did get a better rate than the Central Bank of Argentina rate (the standard rate). Recently, credit card companies have been giving a better rate. Your itinerary was very helpful and included all the details we needed on a day to day basis. The Lago del Desierto excursion: we enjoyed going to that area and hiking up to the Huemal Glacier, but the boat excursion was a bit lame. It was just an hour loop on a lake with nice scenery but nothing to write home about compared to all the other scenery.

Do you have any recommendations for Swoop, or feedback about the team?

Thanks to Sydney for putting together a well organized itinerary and finding the properties for us, especially getting us into EcoCamp! :)

Would you consider another trip to Patagonia with Swoop?


Would you be interested in travelling to Antarctica with Swoop?


Would you be interested in travelling to the Arctic with Swoop?


5 people found this review helpful

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