Michael
United States Of America
Customer
Rating
10
Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”
Michael's Trip Date:
12th Mar - 20th Mar 2025
What was your most memorable moment?
Seeing the third largest glacial ice field in the world from above and then hiking with it all day!
Which of the following best describes your adventure?
Great holiday
On a scale of 0 to 10, how likely is it that you would recommend Swoop to a friend or colleague?
10 out of 10
On a scale of 0 to 10, how would you rate your trip: 9-Day Torres del Paine Circuit?
10 out of 10
Something Else?
One piece of feedback. When we went to the bus station at El Calafete to go to Puerto Natales, you did not tell us which company we were supposed to go to. There were five different bus counters and they all had long lines. We got lucky after the second line, they had our tickets!!! Also, one thing to consider is to ask people about their trekking experience ahead of time to ensure that they are able to do the O Circuit....you are in the back country and there was another group where someone got injured because they weren't suited for the hike and couldn't get out without assistance...I think there may need to be a bit more "vetting" of actual skill levels for this hike...they DID ask us to list our previous treks upon check-in, but it was a little late for that, ha! (At EcoCamp). We did fine and loved it, but we have a lot of trekking experience.
Do you have any tips or advice for other people planning a trip to Patagonia?
Cannot emphasize enough the need to bring layers. I went from a sleeveless shirt to a base layer merino, fleece jacket, down jacket and raincoat in one week :) Also, I would really encourage people to use a guide....makes the experience much safer and much more enjoyable as you learn so much more.
Has your experience changed your perspective in any way?
Very sad to see how fast the glaciers are melting....which we knew, but will continue to advocate for them! Wanting to trek more in South America now !!!!
Do you have any recommendations for Swoop, or feedback about the team?
I have already shared my frustration with the company that Swoop used to book our Antarctica Trip and their very rigid cancellation policy. Ali, you are well aware of this and I have NO complaints with Swoop, who really tried to help me navigate that...but given the fact that I had medical documentation of my situation and the fact that it was still so far in advance that the cabin to Antarctica would have easily been sold - I think that was a "money grabbing" situation and I would not book with that particular company again. I would, however, 100% use Swoop again and cannot thank you enough!!
How prepared and excited for Patagonia did you feel?
Very excited and Ali was great with ALL the logistics!!!
Would you consider another trip to Patagonia with Swoop?
Yes
Would you be interested in travelling to Antarctica with Swoop?
No
Would you be interested in travelling to the Arctic with Swoop?
Yes