Andrea
United States Of America
Customer
Rating
7
Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”
Andrea's Trip Date:
30th Dec - 3rd Jan 2026
What was your most memorable moment?
Unfortunately, what I will never forget is being violently ill all night over New Years' Eve in the bathroom of a refugio, likely due to either food poisoning or a bacterial infection from the water. But on a more positive note, constantly being wowed by natural wonders I had never seen before, from the glacier to the wildflowers, was the most impressive and memorable part.
Which of the following best describes your adventure?
Great holiday
On a scale of 0 to 10, how likely is it that you would recommend Swoop to a friend or colleague?
7 out of 10
On a scale of 0 to 10, how would you rate your trip: The Original Torres del Paine W Trek?
8 out of 10
Do you have any recommendations for Swoop, or feedback about the team?
Please make sure the information you share with travelers, especially in the recorded webinar, is up to date. As noted in my earlier feedback, several pieces of information (including credit card usage, travel times, etc.) were incorrect. Please also review carefully what you tell travelers regarding necessary connection times in the Santiago airport. While I understand you may be acting in an abundance of caution, it was frustrating to realize I had been told to fly to Punta Arenas when it turned out I had more than enough time to take one of the flights to Puerto Natales.
Do you have any tips or advice for other people planning a trip to Patagonia?
I had been warned by a travel nurse not to drink the water from the streams but did anyway because the guides made it seem like that was the only option for water. I would tell other people to avoid doing this as much as possible due to the risk of bacterial infection (which I likely contracted) and to fill their bottles with the boiled water provided in the refugios.
Would you like to receive our email newsletter about our other destinations?
No
When are you thinking of taking your next trip?
Within 12 months