Judith
Canada
Customer
Rating
1
Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”
Judith's Trip Date:
13th Feb - 17th Feb 2026
What was your most memorable moment?
Hikes with our guide Christina who was one of the best guides I have ever had on a travel adventure. Her knowledge of the history and geography of Torres del Paine and Chile coupled with wildlife and birds was phenomenal and she worked closely with us to make sure the hikes were meeting our needs and adapted them as required. Louis was our driver and he was a welcome addition to our party. The food at Serano Camp was wonderful and the box lunches were great. Sydney our original agent from Swoop had promised us all the wine we could drink but phrased the email in a way that implied it was included the overall cost. It was not. The accommodations were described as 3 Deluxe Tents - they were not 1 was and the other 2 were not only quite a bit smaller but located next to a generator away from the deluxe tents. The white bathroom towels were stained and the promised supplies of shampoo were not provided. The camp tents have seen better days and price of adventure should reflect this.
Which of the following best describes your adventure?
Great holiday
On a scale of 0 to 10, how likely is it that you would recommend Swoop to a friend or colleague?
1 out of 10
Do you have any tips or advice for other people planning a trip to Patagonia?
Go to Torres Del Paine. Ask for Christina to be your guide & Louis to be the driver February is a great time of year to go
Has your experience changed your perspective in any way?
N/A
Do you have any recommendations for Swoop, or feedback about the team?
Included in comments through out
How prepared and excited for Patagonia did you feel?
Well prepared Very excited as this was the highlight of a 3 week adventure Re question 5 below - would only consider if changes were made Question 6 would be a maybe - I have not reviewed their Antartica packages
Would you consider another trip to Patagonia with Swoop?
No
Would you be interested in travelling to Scotland, Ireland, New Zealand, Tanzania, Botswana, Namibia, Kenya, The Galapagos, Peru or Iceland with one of our trusted partners?
Yes
Would you like to receive our email newsletter about our other destinations?
No
When are you thinking of taking your next trip?
Within 12 months
