Susan
United States Of America
Customer
Rating
9
Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”
Susan's Trip Date:
10th Feb - 20th Feb 2026
What was your most memorable moment?
Staying at the Eco-Camp, seeing the Perito Moreno Glacier
Which of the following best describes your adventure?
Great holiday
On a scale of 0 to 10, how likely is it that you would recommend Swoop to a friend or colleague?
9 out of 10
On a scale of 0 to 10, how would you rate your trip: Safari in Southern Patagonia?
9 out of 10
On a scale of 0 to 10, how would you rate your trip: Highlights of Los Glaciares?
6 out of 10
Tell us about EcoCamp
Very impressed by the three visionaries set this camp up and have maintained it. It met all of our needs. The room was very comfortable. The bed was great. The guides were wonderful. The excursions were each unique in their own way and the history, culture, education along the way by the guides meant even more.
Tell us about Torres del Paine
The scenery is awe-inspiring everyday. Something new to explore and learn about. I really enjoyed the variations of each hike. The highlight may have been getting to the Base of Towers and seeing that lake amid snow flurries. It was like a wonderland!
Tell us about Los Glaciares
The glaciers were beyond expectations. One can't imagine the "blue" of the ice ,at the depth of the color, until you are close to them. They were magical.
Tell us about the Excursions
Our guide Victoria, to the glaciers was very good. She was very informative, very professional but also very friendly. Really appreciated all her information on the area, the flora, the "wild" cows and her arrangement of perfect weather for that day.
Tell us about the Trekking
The guides in Eco-Camp were very good. The one at the end of the French Valley trek kind of disappeared. She was moving so fast we couldn't keep up with her. Angel was terrific in guiding, teaching and herding his "cats".
Something Else?
I was disappointed in the response I received when we got to the bus station in El Calafate with no one to meet us. I attempted to contact the office (the number on the itinerary) but could not reach anyone. When someone did reply I was told I should read my itinerary. Not only had I read it, I printed it out and had it in my hand. There was another group from Eco-Camp who got picked up at the same time as us. We waited 20 minutes I even got assistance from one of the vendors inside the station. I felt this was a very unprofessional response.
Do you have any tips or advice for other people planning a trip to Patagonia?
Be prepared for beauty that can't be replicated in a photograph. There is a variety of things to do to accommodate every level of fitness. If you are looking for wildlife, it's everywhere.
Has your experience changed your perspective in any way?
I have a greater appreciation for our world, our parks and the people that work to maintain them.
Do you have any recommendations for Swoop, or feedback about the team?
See previous page
How prepared and excited for Patagonia did you feel?
Very excited and very prepared. I followed every video that was sent and read every column on every place we were going.
Would you consider another trip to Patagonia with Swoop?
Yes
Would you be interested in travelling to Scotland, Ireland, New Zealand, Tanzania, Botswana, Namibia, Kenya, The Galapagos, Peru or Iceland with one of our trusted partners?
Yes
Would you like to receive our email newsletter about our other destinations?
Yes
When are you thinking of taking your next trip?
Within 12 months
