Sandra Ellen
United States Of America
Customer
Rating
3
Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”
Sandra Ellen's Trip Date:
21st Feb - 25th Feb 2026
What was your most memorable moment?
I was told that I will be contacted by Austalis regarding compensation for one night where my cabin was not inhabitable. During my stay, the roof significantly leaked in my cabin. All night I heard noise and was not able to sleep, not discovering its source until morning. The rug and floor were soaked. I found a staff member and had to totally pack and move into another room, spending the morning packing, moving and unpacking.....exhausted and missing breakfast. I paid $9,184 for two people for the four night cruise, $2,296 a day. The host on board (I think Paula is her name) assured me that I will be contacted by Australis staff. This has not yet happened. Please advise. Harold Standerfer and Sandra Sraberg ID sale # 354982
On a scale of 0 to 10, how likely is it that you would recommend Swoop to a friend or colleague?
3 out of 10
On a scale of 0 to 10, how would you rate your trip: Wildlife, Glaciers & Cape Horn Cruise?
8 out of 10
Do you have any tips or advice for other people planning a trip to Patagonia?
I was told that I will be contacted by Austalis regarding compensation for one night where my cabin was not inhabitable. During my stay, the roof significantly leaked in my cabin. All night I heard noise and was not able to sleep, not discovering its source until morning. The rug and floor were soaked. I found a staff member and had to totally pack and move into another room, spending the morning packing, moving and unpacking.....exhausted and missing breakfast. I paid $9,184 for two people for the four night cruise, $2,296 a day. The host on board (I think Paula is her name) assured me that I will be contacted by Australis staff. This has not yet happened. Please advise. Harold Standerfer and Sandra Sraberg ID sale # 354982
Has your experience changed your perspective in any way?
I was told that I will be contacted by Austalis regarding compensation for one night where my cabin was not inhabitable. During my stay, the roof significantly leaked in my cabin. All night I heard noise and was not able to sleep, not discovering its source until morning. The rug and floor were soaked. I found a staff member and had to totally pack and move into another room, spending the morning packing, moving and unpacking.....exhausted and missing breakfast. I paid $9,184 for two people for the four night cruise, $2,296 a day. The host on board (I think Paula is her name) assured me that I will be contacted by Australis staff. This has not yet happened. Please advise. Harold Standerfer and Sandra Sraberg ID sale # 354982
Do you have any recommendations for Swoop, or feedback about the team?
Please advise as to how I will be compensated for this major inconvenience. I lost sleep one night and was forced to pack and unpack the following day
How prepared and excited for Patagonia did you feel?
Well prepared
Would you consider another trip to Patagonia with Swoop?
No
Would you be interested in travelling to Antarctica with Swoop?
No
Would you be interested in travelling to the Arctic with our sister company, Swoop Arctic?
Yes
Would you be interested in travelling to Scotland, Ireland, New Zealand, Tanzania, Botswana, Namibia, Kenya, The Galapagos, Peru or Iceland with one of our trusted partners?
Yes
Would you like to receive our email newsletter about our other destinations?
Yes
When are you thinking of taking your next trip?
Within 12 months
