Anonymous
United States Of America
Customer
Rating
0
Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”
Anonymous' Trip Date:
23rd Dec - 25th Dec 2025
What was your most memorable moment?
None
Which of the following best describes your adventure?
Underwhelming
Tell us about the Trekking
There were several issues that significantly affected our experience: • The hotel pickup change was not communicated to Chile Nativo Chile Nativo were not properly informed about food arrangements. • Most concerning, the guide repeatedly made discouraging remarks about “slow hikers,” stating that he would decide what was fair based on his time and the other couple’s time. This created an uncomfortable and unwelcoming environment. Before booking, I specifically asked about accommodations for slower hikers and was reassured that this would not be an issue. However, the guide’s behavior directly contradicted that reassurance. He implied that one member of our group should turn back and repeatedly suggested it was unfair for him or the other couple to wait for slower hikers. On the final day, we left Rio Serrano camp at around 3-3.15 AM and started the hike at approximately 5:38 a.m.The reasonyet we were still not allowed to attempt the final mile. After I raised my concerns directly with Diego, the guide, he changed his explanation and stated he was worried about boulders on the final stretch, which conflicted with his earlier reasoning. As soon as my daughter heard the guide’s comments, she lost interest in continuing. What was meant to be a positive and memorable experience for our family became discouraging and upsetting. We should have been treated with the same consideration as any other participants. If guides are unwilling to accommodate slower hikers or require a specific pace, this should be clearly stated in your policy and communicated in advance. In hindsight, the trail itself did not require a guide, and I wish this had been made clearer before booking. I would also like clarification on whether you communicated our needs and concerns to Chile Nativo, as the experience suggests there was a breakdown in communication. I am extremely disappointed in the service provided and hope you will take this feedback seriously to prevent similar experiences for future guests.
Do you have any tips or advice for other people planning a trip to Patagonia?
Trails are well marked, no need for a guide especially in summer with longer hours. GI at your own pace with adequate supplies
Do you have any recommendations for Swoop, or feedback about the team?
Hire better guides Communicate better Do not make false statements or assumptions
Would you consider another trip to Patagonia with Swoop?
No
Would you be interested in travelling to Antarctica with Swoop?
No
Would you be interested in travelling to the Arctic with Swoop?
No
Would you be interested in travelling to Scotland, Ireland, New Zealand, Tanzania, Botswana, Namibia, Kenya or The Galapagos, with one of our trusted partners?
No
Would you like to receive our email newsletter about our other destinations?
No
When are you thinking of taking your next trip?
I don`t know
