Cynthia
United States Of America
Customer
Rating
9
Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”
Cynthia's Trip Date:
3rd Mar - 21st Mar 2026
What was your most memorable moment?
Too hard to pick just one, but enjoyed the Torres Del Paine part of the trip the most
Which of the following best describes your adventure?
Great holiday
On a scale of 0 to 10, how likely is it that you would recommend Swoop to a friend or colleague?
9 out of 10
On a scale of 0 to 10, how would you rate your trip: The Best of Los Glaciares?
9 out of 10
On a scale of 0 to 10, how would you rate your trip: Buenos Aires Express?
9 out of 10
On a scale of 0 to 10, how would you rate your trip: Torres del Paine Ultimate Luxury?
10 out of 10
Tell us about Awasi
While overall Aswasi was great, there were just a few things that we wish had been different: We did not always appreciate some “fancier” aspects of this lodging (for example the more exotic/unique food offerings at the restaurant; & the, to our mind, unnecessary daily cleaning of our cabin, including changing the towels and rearranging the furniture we moved back to its original configuration, but then, we have simpler tastes and usually have a more independent style of travel. But others might enjoy some of the more luxury oriented aspects of the facility that did not matter to us.
Something Else?
The guide with the tour of Santiago was great, and we enjoyed the tour and all the things we got to do and see. The Santiago hotel itself was fine, but we had to leave before breakfast was served, and the packed breakfast was disappointing: a cheese sandwich on dry white bread, a bag of nuts, and a container of yogurt. I wish they had given us at least some choice.
Tell us about the Excursions
See previous comments/
Do you have any tips or advice for other people planning a trip to Patagonia?
Patagonia is a big area, and there are a lot of wonderful things to see and do. But be prepared to spend a fair amount of time traveling from place to place. We appreciated having drivers familiar with the area and the very rough roads, so we did not have to worry about getting lost or damaging a rental vehicle.
Has your experience changed your perspective in any way?
No
Do you have any recommendations for Swoop, or feedback about the team?
The one disappointment I had with Swoop was regarding our bus trip from El Calafate to El Chalten. When we got our final itinerary with the bus tickets, the ticket for that particular bus trip was not included. I had to reach out to find out that it would not be available until closer to the trip. But 48 hours before that bus ride, I still had not heard anything, and again had to reach out for information and to receive the ticket. It would have been nice to have been told this information without having to ask for it. Then the bus itself was a disappointment. Our assigned seats (#3 &4 on bus #10) had no seat belts or shoulder harnesses, although the bus was empty enough we could find seats with belts easily. The Caltur bus itself was not as nice as the prior two buses we had ridden, and it was hot (the heat was on). The baggage guys hung a sign saying "we do not get paid; please tip us." On the front passenger side wheel, one of 10 lug bolts was snapped off. Decals on the bus were peeling badly. Wi-fi was not working. The driver had to slam the entry door repeatedly to get it to latch close. Overall the bus did not seem up to Swoop standards.
When are you thinking of taking your next trip?
Within 12 months
Would you like to receive our email newsletter about our other destinations?
No
Would you be interested in travelling to Scotland, Ireland, New Zealand, Tanzania, Botswana, Namibia, Kenya, The Galapagos, Peru or Iceland with one of our trusted partners?
Yes
Would you be interested in travelling to the Arctic with our sister company, Swoop Arctic?
No
Would you be interested in travelling to Antarctica with Swoop?
No
Would you consider another trip to Patagonia with Swoop?
No
How prepared and excited for Patagonia did you feel?
Fairly well prepared. The website and "webinar" were informative, as well the staff we had contact with.
