Kristen

United States Of America

Customer
Rating

10

Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”

Kristen's Trip Date:

20th Dec - 10th Jan 2017

Overall, how was your trip?

I love my guide Felipe. He was such a joy to trek with. You could see and feel the love that he has for Torres Del Paine. I enjoyed the stories he shared bringing everything to life. You know that someone loves what they do when on their off days, they come back to do some trekking on their own. I couldn't have asked for a better guide.

In one sentence, what did you think of Patagonia? Did it live up to your expectations?

Beyond my expectations. I could not get over all of the beauty on my trek. Everyday there was something new and amazing to discover.

Would you visit again?

Yes

How was the service that Swoop provided?

Kudos to Tom Ludwig. He went above and beyond to find me a spot in the dates that I needed. It was pure VIP service. I wish that I would have discovered Swoop and Tom earlier when I was booking my trip to Antarctica. I was so excited to receive my Swoop buff for my trek. The company that I booked my Antarctica trip with did not send me anything. I saw numerous ppl on my cruise that had beenies from the tour companies they booked with. I felt a little left out. At least I had my Swoop buff to wear with pride 😊

How did you feel about booking directly with our partner(s)?

They did. Again, the VIP service continued. With both emails and phone calls, I was able to take care of everything prior to my trip. Both Marina and Isidora were great to work with.

How likely is it that you would recommend Swoop to a friend?

1 2 3 4 5 6 7 8 9 10

10 out of 10

Do you have any tips or advice for other people planning a trip to Patagonia?

Definitely make Swoop your only choice when booking a trip. If you want someone to do all the work in searching for just the right trip then look no further than Swoop. VIP service all the way. I'm already looking at some future trips that I can take with Swoop. I feel confident that I will find just the right one with Tom Ludwig as my go to guy.

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