Carys
Aiming to maintain a link to her ever-growing travel experiences, Carys joined our Customer Experience team in 2021. An avid traveller, she loves sharing her first-hand knowledge of Patagonia and Antarctica with customers as our Senior Patagonia & Polar Regions Specialist.
About me
More about me
Catching sunrise over the Paine Massif
Having caught the travel bug early on in life, I’ve visited over 45 countries across six continents. South America, in particular, has captured my heart, especially during my time studying Spanish in both the UK and Universidad Adolfo Ibáñez, Chile.
Returning to the UK each time has not dampened my love for Patagonia. The call of the wild keeps drawing me back. Now, as part of Swoop, I’ve embraced more of a digital nomad lifestyle—with time spent at home and abroad—continuing to strengthen relationships with our local partners who help bring your adventures to life.
I’ve experienced the region by almost all means possible: self-drive 4x4, plane, bike, hike, cruise and kayak. My accommodation has ranged from deluxe ship cabins to glamping yurts – I’ve even couch-surfed with locals!
For me, the only place that rivals Torres del Paine's dramatic mountain ranges, Tierra del Fuego's epic glaciers and Aysén's turquoise waters is Antarctica, which I fell in love with the moment I arrived.
Let me help you write your own adventure story.
My Top 5 Patagonia and Antarctic Experiences
- Horseback Riding in Torres del Paine: Exploring the national park on horseback was unforgettable—there’s nothing like trotting through the wide-open landscapes surrounded by epic Massif mountain range.
- Autumn Colours in El Chaltén: Seeing El Chaltén’s trails framed by fiery reds and oranges made this already beautiful place even more beautiful.
- Polar Plunge: Revelling in the fun atmosphere while being cheered on to make the leap. Despite the fact the water was a mere -2C (28.4F)!
- Standing by the Pia Glacier: Watching the rare sight of Patagonia's Pia Glacier calve right in front of me – a huge sheet of ice fell away and crashed into the water below with the most incredible noise.
- Sunset at Neko: The peaceful sight of a sublime sunset at Antarctica’s Neko Harbour – the sky's pastel pink and warm lilac tones reflected majestically on the snowy mountains.
My photos
Hiking to Loma del Pliegue Tumbado in El Chaltén. You can see Cerro Torre and FitzRoy in the background!
Walking among penguins
Drinking Calafate Sour at Grey Glacier
Admiring the fall colours in El Chalten
The (unforgettable) Polar Plunge
View of the Paine Massif
Ice hiking at Perito Moreno
Exploring the Atacama desert
How I can help you
What I love most about Patagonia and Antarctica is the feeling of constant awe you get while travelling to these destinations – and that's what I want you to experience during your trip. My aim is to help you discover how travelling to these places is more than just ticking off a checklist of the main sights. It’s about the landscapes, the wildlife, the weather, the locals, the food, the like-minded travellers, the adventure and the unexpected.
Although no two days are the same in my role, I work hard to offer personalised service to all of my Patagonian and Antarctic explorers. I’ll be on hand with all the essential information, whether you need to know what flights, what you can expect on the trails in Patagonia or how many layers to pack for Antarctica.
A cherished moment - sunset at Antarctica’s Neko Harbour
What our customers think of Carys
Carys was brilliant, and the teams on the ground great too. Read the full review
Travelled: March 2024
Lucinda Turner - UK
Chloe and Carys arranged a perfect trip for us, making our movements and activities a breeze. The website is fantastic, providing all the information you could possible want while planning a trip to Patagonia. Read the full review
Travelled: February 2024
Richard Goud - USA
Carys was exceptional at advising and preparing us for our epic adventure. She was very responsive, shared pictures from her own travels, and even met us for dinner in Puerto Natales after our trip. Read the full review
Travelled: December 2023
Erin Hatcher - USA
Carys was so incredible - the embodiment of swoop brand! She made our trip better just through her supprt. Read the full review
Travelled: December 2023
Andrea Mayfield - USA
Carys Siney coordinated all these detailed procedures quite brilliantly. It's conceivable that I could have done everything myself; but in a busy last year of my working life - I retired the day before I flew to Buenos Aires - I simply didn't want all the hassle. Swoop did a fantastic job. Read the full review
Travelled: November 2023
Jonathan Earl - UK
Well organized, responsive, detail oriented, helped with changes we needed made, flexible. Read the full review
Travelled: February 2023
Paul Strohm - USA
Swoop Team was great and responsive - customer oriented. Carys was great. Helped shift things around on the fly. Read the full review
Travelled: February 2023
Paul Strohm - USA
Carys was very friendly and helpful. Read the full review
Travelled: December 2022
Brad Anderson - USA
We love Carys and Sydney! Read the full review
Travelled: December 2022
Laura Nicola - USA
Carys was brilliant throughout. Helpful, responsive, constructive. We still had some way to go before the trip was sorted and she went above and beyond for us. Thank you Carys. Read the full review
Travelled: December 2022
James Gregory - UK
The trip was extremely well organized and Swoop was very responsive, especially when we encountered travel issues. Read the full review
Travelled: November 2022
Carol Gibbons - USA
Love Carys. Swoop made the trip so easy and I didn't feel stressed coordinating days for our 30 person group because of all their prep work. Read the full review
Travelled: November 2022
Mariel Sabraw - USA
We found Carys (our swoop coordinator) to have been exceedingly helpful and supportive through our THREE year process to get from Chicago to Patagonia (Covid-19 delays). We felt as prepared as we could have been traveling to the edge of the world with the resources that were sent to us prior to the trip. Read the full review
Travelled: October 2022
Sara Quetzi Abramovitz - USA
The written communication was clear and timely. The Zoom interaction with Carys was helpful as well. Read the full review
Travelled: October 2022
Brad Pontius - USA
In fact Carys' and Sydney's pre-trip coordination was exceptional. Read the full review
Travelled: September 2022
Mark Bryant - USA
It was terrific service. Carys was on point and everything worked out exactly as promised. Read the full review
Travelled: May 2022
Agustin Gonzalez - USA
Carys was terrific. Quick with a response despite time difference, and incredibly helpful. Read the full review
Travelled: May 2022
Agustin Gonzalez - USA
Working with Peter and Carys at Swoop was easy and a pleasure. Even though they are in London and I'm in Seattle there was no issue connecting with them to have my questions answered. Read the full review
Travelled: March 2022
Betsy Lane - USA
Great personal service. Extensive information, quick and efficient and so helpful when he had questions. Very knowledge. Brilliant at organising Zoom calls to discuss the holiday and any questions. So good to have one person who "looked after us" - Carys . She went above and beyond what we would expect. Your partners, particularly Bird Chile are brilliant. Cannot fault Swoop at all. Pity there are not more companies like them. Read the full review
Travelled: February 2022
Melanie Ford - UK
Great personal service. Extensive information, quick and efficient and so helpful when he had questions. Very knowledge. Brilliant at organising Zoom calls to discuss the holiday and any questions. So good to have one person who "looked after us" - Carys . She went above and beyond what we would expect. Read the full review
Travelled: February 2022
Melanie Ford - UK
Thank you for a truly life-altering trip! It was everything we expected and more. Read the full review
Travelled: December 2021
Beverly Reyes Picache - USA
Carys went above and beyond and stayed with us the whole trip. Any problems we encountered were quickly resolved. Read the full review
Travelled: December 2021
Jerry Gold - USA
Already recommended you! Your customer service was incredible! Read the full review
Travelled: December 2021
Ken Knara - USA
Swoop has expertise in the region we traveled too. Iain and Carys were responsive, available, affable and amiable. The itinerary was customized to our family and they were a delight to work with. Read the full review
Travelled: December 2021
Jerry Gold - USA
The requirements to enter Chile must have changed 3-4 times in the 2 months leading up to our trip. The Swoop staff, Carys in particular, was incredibly responsive and helpful in negotiating the ever-changing landscape of entry prerequisites. She gave us confidence that we could travel during these uncertain times! Read the full review
Travelled: December 2021
Jonathan Staker - USA
When plans are completely disrupted at the last moment, how people and companies respond shows the true value of their services. Swoop and Carys have shown themselves to be exceptional. Read the full review
Travelled: November 2021
Charles Shifflett - USA