Sydney
Sydney was still in Patagonia when she began plotting her return. Despite growing up with a mountain in her backyard, she had to venture to the end of the earth to realize her love of hiking. Since her first visit to Torres del Paine, she’s trekked all over the globe, but always finds her way back to this otherworldly place that started it all.
About me
Life before Swoop
Never one to take the direct or easy path (much as I might try), I came to Swoop in 2019 by way of a PhD in English Literature. A life in academia is hardly the obvious prerequisite for working in travel, but here I am! And in fact, I had been training for this all along.
Thanks to the school year’s very convenient Christmas breaks and 3-month summer vacations, I’ve been able to spend the better part of the last decade hiking some of the most incredible trails in the United States and across the globe.
Since becoming infatuated with trekking on my first visit to Torres del Paine and El Calafate in 2013, I’ve done multi-day hikes through Canada, Italy, Iceland, Switzerland, Norway, and more - steadfast in my conviction that the vistas always look better, the food always tastes better, and the beds (or sleeping bags) always feel better when you have to work for it.
Patagonia makes you work for it. Nowhere plays hard-to-get (or harder to get to!) quite like Patagonia. But when you earn it, you better believe it's worth it.
When I'm not out adventuring, I can be found at home lounging on my couch in sunny Southern California, either reading a good book, watching inordinate amounts of television, or - of course - planning my next trip and yours!
It's hard to beat a Patagonian sunrise...
Day to day at Swoop
Thanks to our ever-expanding global team, the sun almost never sets on the Swoop empire. As our senior specialist, I work remotely from Los Angeles, crafting bespoke itineraries and helping provide this round-the-clock service to our Patagonia-bound customers.
I love planning trips nearly as much as I love going on them, and in my role here I get to do that all day, chatting with travellers about their ideal Patagonia experience and making sure that their own planning process is as simple and seamless as possible.
On the Loma del Pliegue hike
Why I love Patagonia
Sometimes it’s good to have a reminder of just how small we are on this planet, and nowhere makes me feel smaller (in all the best ways!) than Patagonia. Towering peaks, sprawling plains, and a starry sky that goes on and on and on…
The sheer scale of Patagonia is nothing short of sublime, and being in this transcendent place at the end of the world puts everything else into perspective.
In awe at Pia Glacier
At Glacier Grey
Standing at the famous Base of the Towers
Enjoying Laguna de Los Tres with friends
Embracing the Atlantic Rainforest conditions at IguazĂº Falls
At the base of the Huemul Hanging Glacier
'Enjoying' the winds at Mirador Condor
Fall colours in Los Huemules
Meeting the Moai on Easter Island
Crossing Lake Bariloche
Laguna Esmeralda
At Laguna Pichi in the Chilean Lakes
At Lake Tagua Tagua in the Chilean Lakes
On the Lazo Weber hike
Views of Chaltén from the Huemul Glacier
Sunrise over Osorno Volcano
At Patagonia Camp
What our customers think of Sydney
Sydney was wonderful to work with. She has a fun, friendly demeanor and did a great job helping us figure out our itinerary for this bucket-list trip. Read the full review
Travelled: November 2024
James Acker - USA
Everything went as planned - resort/hotels, transfers, guides, hikes. Sydney was an excellent travel planner ... all of her suggestions were great! Read the full review
Travelled: October 2024
Colin Key - USA
You did an amazing job the whole way listening to our wants and needs and especially a shoutout to Sydney for being amazing. Read the full review
Travelled: September 2024
James Andy - USA
You did an amazing job the whole way listening to our wants and needs and especially a shoutout to Sydney for being amazing. Read the full review
Travelled: September 2024
James Andy - USA
Sydney was great! Read the full review
Travelled: January 2024
Sarah Levin - Germany
We received good basic information in preparation for our trip. Initial contact with Sydney, while brief, was quick, informative, and encouraging. Read the full review
Travelled: December 2023
Nomia Elliott - USA
The advice and service of Sydney and Lewis were outstanding. Read the full review
Travelled: February 2023
Matthew Clarke - Australia
The most valuable quality of a tour operator to me is if the representatives have been to the destination and have personally seen the properties they are suggesting. I was a travel agent, so I know the value of experiencing a place and the properties first hand. Read the full review
Travelled: February 2023
Leanne Lockhart - USA
Thanks to Sydney for putting together a well organized itinerary and finding the properties for us. Read the full review
Travelled: February 2023
Leanne Lockhart - USA
Our American tour planner Sydney was professional, helpful and personable. Read the full review
Travelled: January 2023
Monica O'Connor - USA
Working with Sydney was easy and fun. I really enjoyed the planning process with Sydney. And the follow up contact was great. I never worried about anything after Swoop took over the trip. Read the full review
Travelled: January 2023
Deanna Rennebaum - USA
Sydney was our first contact and filled with helpful information and enthusiasm. Marcela was our contact after that and she was most helpful with the details and answering questions about our trip. Read the full review
Travelled: January 2023
Karen Coakley - USA
Sydney listened to our preferences regarding where to visit, type of place, and advised accordingly. Read the full review
Travelled: January 2023
Barbara Lesher - USA
Sydney and Lewis were both excellent. They were good listeners who translated our interests very well. Read the full review
Travelled: January 2023
Barbara Lesher - USA
We love Carys and Sydney! Read the full review
Travelled: December 2022
Laura Nicola - USA
I had so much fun planning our adventure with Sydney. Upon our first conversation, she felt like a friend who really understood our family and our travel goals. Sydney was super communicative and made adjustments with our itinerary to fit our budget and timeframe. Once we arrived in Patagonia, all of our booked experiences were amazing. Read the full review
Travelled: December 2022
Andrea Cohen - USA
Listened to us as we were planning and developed a perfect itinerary based on our needs and wants. Read the full review
Travelled: December 2022
Kristine McNally - USA
Sydney was great. Read the full review
Travelled: December 2022
Jaime Roman -
Sydney Miller is great. Read the full review
Travelled: December 2022
Susan Stilwell - USA
Great planning advise, Super helpful and quickly responsive with emails and phone calls - Thank you! Read the full review
Travelled: December 2022
Jaime Toigo - USA
Every day was the best day!! Sydney chose excellent guided hikes for us. Read the full review
Travelled: December 2022
Diane Kyker - USA
Love Sydney. Swoop made the trip so easy and I didn't feel stressed coordinating days for our 30 person group because of all their prep work. Read the full review
Travelled: November 2022
Mariel Sabraw - USA
Sydney was a joy to work with and her first hand knowledge of Patagonia was invaluable. Read the full review
Travelled: November 2022
Suzanne Ricca - USA
In fact Carys' and Sydney's pre-trip coordination was exceptional. Read the full review
Travelled: September 2022
Mark Bryant - USA
I’m glad we selected Swoop and are very happy with Sydney and the whole team!!! Read the full review
Travelled: April 2022
Seth Pound - USA
Sydney was the best! Responsive, knowledge, accommodating, really listened and worked with us to create the ideal custom trip. Read the full review
Travelled: March 2022
Adam Backman - USA
Swoop is amazing! Sydney at Swoop helped me so much with logistics as my team booked this trip and prepared to get into Chile. Without her help, we absolutely would have had so much more of a challenge. Swoop is amazing! Read the full review
Travelled: March 2022
Julia Ormond - USA
Sydney was extremely helpful with planning everything! Highly recommend her and the company to anyone. Read the full review
Travelled: February 2022
Michael Gioia - USA
We had a great agent, Sydney Miller, who made all our travel smooth. There were so many things that we needed regarding traveling and requirements related to Covid. She helped us make sure we had everything in order. She was very knowledgeable about the country and helped guide us in our vacation. Read the full review
Travelled: January 2022
Tammy Orozco Mellon - USA
Sydney was always there to help me through the logistical challenges of traveling during COVID. She was always reassuring, she helped me with details of travel that I couldn't have coordinated, and she just took off a lot of pressure that I was feeling. Aside from the logistical help, Sydney helped me and family decide on the appropriate trip for our abilities and time we had available. Read the full review
Travelled: December 2021
Ashley Williams - USA
Sydney was fantastic. Enthusiastic and helpful in every way. Read the full review
Travelled: November 2021
Jeff Lambert - USA
We loved having your assistance in planning our trip through Patagonia! Read the full review
Travelled: January 2020
Steven Ray - United States Of America
The next adventure
If there is a mountain with a view, I want to hike it. If there happens to be a hut there with a warm bed and a warm meal, even better. I’m on my way.
Zodiac ride in Antarctica - October/November 2024
Ready to plan your Patagonia adventure?
1. Listen
We'll spend some time listening to your aspirations, then discuss the kind of experience that might suit you.
2. Match
Next we'll discuss the options, shortlist the best trips for you and present you our impartial recommendations.
3. Reserve
We'll place a 24 hour hold on your preferred option - without obligation - whilst we talk through the details.